You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located on a main shopping street.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Swansea.
• Parking View
  • The store has its own car park.
  • Parking is free for all users.
  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • The car park is located off Newton Road.
  • The car park type is underground.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 4 designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 265cm x 490cm (8ft 8in x 16ft 1in).
  • The nearest designated bay is 4m (4yd 1ft) from the car park entrance.
  • The furthest designated bay is 14m (15yd 11in) from the car park entrance.
  • Clearly marked/signposted parent and child parking bays are available.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • Customers do not have to cross a road between the car park and the store.
  • The maximum height of the restriction barrier is 210cm (6ft 11in).

You are on Approach (Ground Floor Entrance). Skip to the next section.

Approach (Ground Floor Entrance)

• There is step free access on the approach to the store.
• There is a steep slope on the approach to the store.
• The surface of the approach is tarmac.

You are on Outside Access (Ground Floor Entrance). Skip to the next section.

Outside Access (Ground Floor Entrance)

• This information is for the entrance located on Newton Road.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located to the right as you face the entrance.
  • The gradient of the ramp/slope is slight.
  • There is a/are handrail(s) at the ramp/slope.
  • The handrail(s) is/are on the left going up.
  • The ramp/slope does overcome the step(s).
• Step Details View
  • There is stepped access at this entrance.
  • The step(s) is/are located in front of the entrrance.
  • There is/are 5-6 step(s) to access the store.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 16cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 192cm (6ft 4in).
  • There is a second set of doors at this entrance.
  • The second set of doors open automatically.
  • The second set of doors are double.
  • The width of the door opening is 172cm (5ft 8in).

You are on Approach (Lower Ground Floor Entrance). Skip to the next section.

Approach (Lower Ground Floor Entrance)

• There is step free access on the approach to the store.
• There is a slight slope on the approach to the store.
• The surface of the approach is stone/concrete tiles.

You are on Outside Access (Lower Ground Floor Entrance). Skip to the next section.

Outside Access (Lower Ground Floor Entrance)

• This information is for the entrance located off Newton Road.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 164cm (5ft 5in).

You are on Outside Access (Car Park Entrance). Skip to the next section.

Outside Access (Car Park Entrance)

• This information is for the entrance located in the car park.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically away from you.
  • The door(s) is/are double.
  • The width of the door opening is 177cm (5ft 10in).
• Comments View
  • These doors are push pad activated.
  • The height of the push pad is 94cm.

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located at the rear of the store.
  • Signs indicating the location of the stairs are not available from the entrance.
  • There are automatic, double doors to enter and exit the stairwell on the ground floor.
  • The floors which are accessible by stairs are lower ground floor and ground floor.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The depth of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are not provided on landings.
  • The lighting levels at the steps are good.

You are on Lift. Skip to the next section.

Lift

• There is a lift for public use.
• The lift is located at the rear of the store.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is a standard lift.
• A member of staff does not need to be notified for use of the lift.
• The floors which are accessible by this lift are lower ground floor and ground floor.
• There are automatic, double doors to access the lift lobby on the ground floor.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is low.
• The colour contrast between the external lift control plate and the wall is High.
• The clear door width is 130cm (4ft 3in).
• The dimensions of the lift are 150cm x 270cm (4ft 11in x 8ft 10in).
• There are not separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is not a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The internal controls for the lift are within 90cm - 120cm from the floor.
• There is a hearing loop system.
• The lift does have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the food information counter and at the till/counter.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from the food information counter.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located ahead as you enter the ground floor entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
  • There is a browse and order hub within the Food Hall.
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • There is a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an accessible toilet in the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is not a home delivery service available from the store.