Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- The nearest step-free train station is London Marylebone.
- The nearest underground station is London Marylebone.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- There are no toilet facilities.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- There is a water bowl available for assistance dogs.
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Related Access Guides
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- The venue is located within London Marylebone Station.
- View information on London Marylebone Station (opens new tab) .
Entrance (Melcombe Place)
- This entrance is located off Melcombe Place.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance, however one door is locked.
- The door is permanently held open.
- The width of the opening is 110cm.
- The doors have a high visual contrast.
Entrance (Marylebone Station)
- This entrance is located within Marylebone Station.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors are permanently held open.
- The width of the opening is 220cm.
- The doors have a high visual contrast.
- Due to the placement of shopping baskets, the entrance width was reduced to 182cm at the time of survey (March 2025).
Shop Floor
- There is step-free level access throughout all areas.
- The majority of main aisle widths are over 180cm.
- The flooring is shiny and patterned.
- The visual contrast between the shelving and floor varies between low and high.
- There is no (or very little) background noise.
- Signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is not consistent throughout.
- Lighting levels were even at the time of the survey.
Checkouts
- The checkout area is located next to both entrances.
- There is step-free level access to the checkout area.
- The venue has self-serve touchscreens.
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Self-Service Touchscreens
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- The self-service touchscreen surveyed was SCO 708.
- The self-service touchscreens have the following accessibility features: a call for assistance button.
- The height of the loading area is 60cm.
- The height of the self-serve touchscreen display ranges from 118cm to 144cm from the floor.
- The height of the scanner is 105cm.
- The height of the packing area is 60cm.
- The card payment machine is portable.
- Assistance is available at the self-serve checkouts.