You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Exchange Square.
• The details within this access guide relate to the Marks and Spencer store and not the shopping centre.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Manchester Victoria.
  • The nearest tram station is Exchange Square.
• Parking View
  • The store does not have its own car park.
  • The store shares a car park/parking facilities.
  • Clearly marked/signposted designated Blue Badge parking bays are available.
  • Clearly marked/signposted parent and child parking bays are not available.

You are on Approach (Market Street). Skip to the next section.

Approach (Market Street)

• There is step free access on the approach to the store.
• There is/are 3 unmarked step(s) on the approach to the store.
• The height of the step(s) is/are 16cm.
• There is a/are handrail(s) available on both sides going up.
• The surface of the approach is stone/concrete tiles.

You are on Outside Access (Market Street). Skip to the next section.

Outside Access (Market Street)

• This information is for the entrance located on Market Street.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 330cm (10ft 10in).
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 200cm.

You are on Approach (Exchange Square - Cathedral Walk / Cross Street). Skip to the next section.

Approach (Exchange Square - Cathedral Walk / Cross Street)

• Access into Exchange Square is via double width automatic doors, with step free access.
• There is step free access on the approach to the store.
• There is a slight slope on the approach to the store.
• The surface of the approach is tiled.
• The ramp is a mixture of carpet and metal laths.

You are on Outside Access (Exchange Square - Cathedral Walk / Cross Street). Skip to the next section.

Outside Access (Exchange Square - Cathedral Walk / Cross Street)

• This information is for the entrance located in Exchange Square, opposite Selfridges.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • The width of the door opening is 500cm (16ft 5in).
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 200cm.

You are on Approach (Link Bridge). Skip to the next section.

Approach (Link Bridge)

• There is a link bridge from the Arndale centre to Marks & Spencer, link bridge entrance. There is a long ramp on the bridge.
• There is step free access on the approach to the store.
• There is a slight slope on the approach to the store.
• The surface of the approach is vinyl.

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• Comments View
  • The surface on the link bridge is wooden.

You are on Outside Access (Link Bridge). Skip to the next section.

Outside Access (Link Bridge)

• This information is for the entrance located on the upper level of Exchange Square.
• There is step free access at this entrance.

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• Entrance Details View
  • There are no doors at this entrance.
  • The width of the door opening is 600cm (19ft 8in).
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 240cm.

You are on Approach (Exchange Square Car Park). Skip to the next section.

Approach (Exchange Square Car Park)

• There is step free access on the approach to the store.
• The surface of the approach is tiled.

You are on Outside Access (Exchange Square Car Park). Skip to the next section.

Outside Access (Exchange Square Car Park)

• This information is for the entrance located on the basement level at the top of the escalator from the car park.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically towards you.
  • The door(s) is/are double.
  • The width of the door opening is 170cm (5ft 7in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Menswear counter, at the Womenswear counter, at the Lingerie counter, at the Kidswear counter, at the Home desk/counter, at the food information counter and in the Café.
  • There is a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Click and Collect from the Order and Collect counter.
  • The Click and Collect counter is located on the ground floor to the left from the Market Street entrance. There is also a separate food only click and collect service in the Food Hall.
  • There is step free access to the Order and Collect counter.
  • There is a clear accessible route to the Click and Collect counter.
  • The Click and Collect counter is approximately 25m from the Market Street entrance.
• *****Click and Collect Touchscreen**** View
  • Self-service touchscreens are available for Click and Collect.
  • The touchscreens are 114cm to 174cm from the floor.
  • There is a button at the bottom of the screen to access accessibility mode and a staff member will be called to give assistance.
• Comments View
  • There is no counter at the ground floor Click and Collect.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located on the ground floor, ahead as you enter the Market Street entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s).
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 57m from the Market Street entrance.
  • The height of the Womenswear till(s)/counter(s) is/are 94cm.
  • There is a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
• Self-Service Touchscreens View
  • The controls/screen heights for the self-service checkout(s) vary between 92cm and 140cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • The measurements are for the lower self-service touchscreens. There are higher self-service touchscreens with the lowest control at 110cm and highest part of the touchscreen at 155cm. There are 2 self-service touchscreens located in the fitting room area.
• Accessible Fitting Room(s) View
  • There is/are 21 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • There is not a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 92cm.
  • The dimensions of the accessible fitting room(s) are 297cm x 177cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 7cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 107cm and 152cm from the floor.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • There is/are 20 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Other Floors. Skip to the next section.

Other Floors

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• Stairs View
  • There are stairs, however they are not located on the shop floor/in a public area.
• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located in the centre of the store as you enter the Market Street entrance to go up and to the left and right from the Market Street entrance for the Foodhall.
  • The escalator(s) in the store go both up and down.
  • The floors which are accessible by escalators are the car park, basement, ground floor, first floor and second floor.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are clearly marked.
  • Clear signage for the lift is not visible from the escalator(s).
  • There is an/are additional escalator(s) in the store, however details may vary.
• Lift View
  • There is a lift for public use.
  • The lift is located to the rear of the store as you enter the Market Street entrance.
  • There is step free access to the lift.
  • There is a clear accessible route to the lift.
  • The lift is approximately 55m from the Market Street entrance.
  • The floors which are accessible by this lift are the car park, basement, ground floor, first floor and second floor.
  • The lift is a standard lift.
  • The clear door width is 120cm.
  • The dimensions of the lift are 194cm x 206cm.
  • There is not a mirror to aid reversing out the lift.
  • There are not separate entry and exit doors in the lift.
  • The lift has a visual floor indicator.
  • The lift has an audible announcer.
  • The lift does not have a hearing assistance alarm system.
  • The height of the lift controls are between 90cm and 114cm.
  • The lift controls have tactile markings.
  • The lift controls do not have Braille markings.
  • There is an/are additional lift(s) in the store which has/have similar details.
  • The additional lift(s) is/are located in the same location.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located on the basement level, to the right of the store as you exit the lift.
  • There is step free access to the Food Hall, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter, via lift.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • There is not a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).
• Comments View
  • The food information counter is also the food click and collect in the Foodhall.

You are on Home. Skip to the next section.

Home

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• Home View
  • The Home department is located on the basement level, ahead from the lift, through to the rear of the Food Hall and then to the left of the store.
  • There is step free access to the Home department, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Home department aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Home department till(s)/counter(s).
  • There is a clear accessible route to the Home department till(s)/counter(s).
  • The nearest Home department till(s)/counter(s) is/are approximately 75m from the lift.
  • The height of the Home department till(s)/counter(s) is/are 91cm.
  • There is a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.

You are on Beauty. Skip to the next section.

Beauty

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• Beauty View
  • The Beauty department is located on the first floor, ahead as you exit the lift.
  • There is step free access to the Beauty department, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Beauty department aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Beauty department till(s)/counter(s), via lift.
  • There is a clear accessible route to the Beauty department till(s)/counter(s).
  • The nearest Beauty department till(s)/counter(s) is/are approximately 40m from the lift.
  • The till(s)/counter(s) is/are not clearly signed.
  • The height of the Beauty department till(s)/counter(s) is/are 90cm.
  • There is not a clear knee recess beneath the lowered section(s) of the till(s)/counter(s).
  • There is not a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located on the second floor, ahead from the lift.
  • There is step free access to Babywear/Kidswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Babywear/Kidswear till(s)/counter(s).
  • There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).
  • The nearest Babywear/Kidswear till(s)/counter(s) is/are approximately 65m from the lift.
  • The height of the Babywear/Kidswear till(s)/counter(s) is/are 93cm.
  • There is a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
• Self-Service Touchscreens View
  • The controls/screen heights for the self-service checkout(s) vary between 91cm and 139cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • The measurements are for the lower self-service touchscreens. There are higher self-service touchscreens with the lowest control at 110cm and highest part of the touchscreen at 155cm.
• Standard Fitting Room(s) View
  • There is/are 3 standard fitting room(s) within Babywear/Kidswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located on the first floor, to the right of the store as you exit the lift.
  • There is step free access to Lingerie, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).
• Self-Service Touchscreens View
  • The tills for Lingerie are shared with Baby/Kids wear. There are 2 self-service touchscreens located in the fitting rooms area.
• Accessible Fitting Room(s) View
  • There is/are 14 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • The clear width of the opening is 91cm.
  • The dimensions of the accessible fitting room(s) are 297cm x 177cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 10cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 107cm and 153cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • There is/are 13 standard fitting room(s) within Lingerie.
  • There is step free access to the standard fitting room(s), via lift.
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located on the second floor ahead from the lift.
  • There is step free access to Menswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Menswear till(s)/counter(s), via lift.
  • There is a clear accessible route to the Menswear till(s)/counter(s).
  • The nearest Menswear till(s)/counter(s) is/are approximately 25m from the lift.
  • The height of the Menswear till(s)/counter(s) is/are 93cm.
  • There is a hearing assistance system at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
• Self-Service Touchscreens View
  • The controls/screen heights for the self-service checkout(s) vary between 94cm and 139cm.
  • The chip & pin card machines are accessible from the self-service checkout(s).
  • Colleagues can provide assistance with using the self-service checkout(s).
  • The measurements are for the lower self service touchscreens. There are higher self service touchscreens with the lowest control at 110cm and highest part of the touchscreen at 155cm. There are 2 self service touchscreens located in the fitting rooms area.
• Accessible Fitting Room(s) View
  • There is/are 10 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s), via lift.
  • There is a clear accessible route to the accessible fitting room(s).
  • The name/number of the accessible fitting room surveyed is 4.
  • There is not a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 95cm.
  • The dimensions of the accessible fitting room(s) are 300cm x 176cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 29cm from the floor.
  • There are coat hooks in the accessible fitting room(s) at 113cm and 141cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).
  • There is an/are additional accessible fitting room(s) in this area which has/have similar details.
• Standard Fitting Room(s) View
  • There is/are 11 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s), via lift.
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).
• Comments View
  • The second accessible fitting room is being used for storage.

You are on Café (M&S Café). Skip to the next section.

Café (M&S Café)

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• Location and Access View
  • The Café is located on the 2nd floor, ahead from the lift.
  • There is step free access to the Café, via lift.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 92cm.
  • The height of the lowered section of the service counter is 74cm.
  • There is not a clear knee recess beneath the lowered section of the counter.
• Self-Service Touchscreens View
  • Self-service touchscreens are not available for ordering.
• Tables and Seating View
  • There is not a priority table for wheelchair users.
  • Some tables are permanently fixed.
  • Some chairs are permanently fixed.
  • Some chairs have armrests.
  • The nearest table is approximately 8m from the Café entrance/opening.
  • The distance between the floor and the lowest dining table is 48cm.
  • The distance between the floor and the highest dining table is 107cm.
  • The distance between the floor and the dining tables is 73cm.
  • There is clear manoeuvring space throughout the Café, to the service counter and to the outer tables and chairs.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Menus are clearly written.
  • Menus are presented in high contrasting colours.
  • Drinking straws are available.
  • Two handle cups are not available.
  • The Café does not play background music.
  • WiFi is available in the Café.

You are on Opticians. Skip to the next section.

Opticians

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• Opticians View
  • The opticians is located on the second floor, to the left from the lift.
  • There is step-free access to the Opticians, via lift.
  • There is step-free access throughout the Opticians department.
• Till(s)/Counter(s) View
  • There is step-free access to the till(s)/counter(s).
  • There is a clear accessible route to the till(s)/counter(s).
  • The nearest till(s)/counter(s) is/are approximately 48m from the lift.
  • The height of the till(s)/counter(s) is/are 93cm.
  • There is a hearing assistance system available at the till(s)/counter(s).
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Consultation Room(s) View
  • There is/are 4 consultation room(s) available.
  • There is step-free access to the consultation room(s).
  • There is a clear accessible route to the consultation room(s).
  • The room surveyed was; 3.
  • There is a/are door(s) leading into the consultation room surveyed.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The width of the door opening is 87cm.
  • There is not room for a wheelchair user to manoeuvre (minimum space of 150cm x 150cm).
  • There is not a sink in the consultation room.
  • There is a chair available.
  • The chair has armrests available on both sides.
  • The consultation room is enclosed with a roof.

You are on Toilet with Adaptations (Basement - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Basement - Right Hand Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the basement level ahead from the lift at the right rear of the Foodhall.
  • There is step free access into the accessible toilet, via lift.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 70m from the lift.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 87cm.
  • The door is locked by a twist lock.
  • The dimensions of the accessible toilet are 149cm x 260cm.
  • There is not clear manoeuvring space in the accessible toilet, due to the dimensions.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 80cm.
  • There is a drop down rail on the transfer side.
  • There is not a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There are disposal facilities in the accessible toilet.
  • There is a coat hook in the accessible toilet, 177cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 70cm from the floor.
  • The height of the toilet seat above floor level is 42cm.
  • The toilet has a wall which acts as a backrest.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 97cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 72cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 45cm.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The height of the soap dispenser is 87cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The height of the towel dispenser is 100cm.
  • There is a hand dryer.
  • The height of the hand dryer is 90cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is not a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.

You are on Toilet with Adaptations (First Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Left Hand Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located on the first floor to the right from the lift.
  • There is step free access into the accessible toilet, via lift.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 72m from the lift.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 84cm.
  • The door is locked by a lever twist.
  • The dimensions of the accessible toilet are 173cm x 220cm.
  • There is clear manoeuvring space in the accessible toilet.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 106cm.
  • There is a drop down rail on the transfer side.
  • There is not a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a functional emergency alarm.
  • There are disposal facilities in the accessible toilet.
  • There is a coat hook in the accessible toilet, 166cm from the floor.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is not a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 70cm from the floor.
  • The height of the toilet seat above floor level is 45cm.
  • The toilet has a wall which acts as a backrest.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 94cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 68cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 42cm.
  • There is a soap dispenser.
  • The soap dispenser cannot be reached when seated on the toilet.
  • The height of the soap dispenser is 90cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The height of the towel dispenser is 100cm.
  • There is a hand dryer.
  • The height of the hand dryer is 90cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is not a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.
  • There is an/are additional accessible toilet(s) in the store, however details may vary.
  • The additional accessible toilet(s) is/are located a right hand transfer toilet on the first floor and another on the basement level, next to the food hall.

You are on Standard Toilet(s) (Basement). Skip to the next section.

Standard Toilet(s) (Basement)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located on the basement level, next to the Food Hall.
  • There is step free access via lift, to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female and Male Toilet(s) View
  • The female and male toilet(s) is/are located on the first floor, to the right of the store as you exit the lift.
  • There is step free access via lift, to all of the standard female and male toilet(s).
  • There is a clear accessible route to all of the standard female and male toilet(s).
  • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.

You are on Parent and Baby Room (Basement). Skip to the next section.

Parent and Baby Room (Basement)

• There is a parent and baby room in the store.
• The parent and baby room is located on the basement level, at the left rear of the Food Hall.
• There is step free access into the parent and baby room, via lift.
• There is a clear accessible route to the parent and baby room.
• The parent and baby room is approximately 70m from the lift.
• Staff do not need to be notified for use of the room.
• The height of the baby change table/bench once extended and in use is 94cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 82cm.
• There is a/are chair(s) in the parent and baby room.
• There is not a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is an/are additional parent and baby room(s) in the store, however details may vary.
• The additional parent and baby room(s) is/are located on the first floor.

You are on Parent and Baby Room (First Floor). Skip to the next section.

Parent and Baby Room (First Floor)

• There is a parent and baby room in the store.
• The parent and baby room is located on the first floor, to the right of the store as you exit the lift, next to the M&S Café.
• There is step free access into the parent and baby room, via lift.
• There is a clear accessible route to the parent and baby room.
• The parent and baby room is approximately 68m from the lift.
• Staff do not need to be notified for use of the room.
• The height of the baby change table/bench once extended and in use is 95cm.
• There are disposal facilities in the parent and baby room.
• There is a wash basin in the parent and baby room.
• The height of the wash basin is 90cm.
• There is a/are chair(s) in the parent and baby room.
• There is a chair with armrests on both sides.
• There is not a toilet in the parent and baby room.
• There is an/are additional parent and baby room(s) in the store which has/have similar details.
• The additional parent and baby room(s) is/are located next to the one surveyed.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.