You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located within Eclipse Park.
• The details within this access guide relate to the Marks and Spencer store and not the retail park.
• Eclipse Park link (new tab) - click here.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is not a bus stop within approximately 150m of the store.
  • The nearest train station is Maidstone East.
• Parking View
  • The store has its own car park.
  • Parking is free for all users.
  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • The car park is located at the front of the store.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 10+ designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 360cm x 600cm (11ft 10in x 19ft 8in).
  • The nearest designated bay is 6m (6yd 1ft) from the Womenswear Entrance.
  • The furthest designated bay is 35m (38yd 10in) from the Womenswear Entrance.
  • Clearly marked/signposted parent and child parking bays are available.
  • The route from the car park to the entrance is accessible to a wheelchair user unaided.
  • The car park surface is tarmac.
  • Customers do not have to cross a road between the car park and the store.
  • The car park does not have a height restriction barrier.

You are on Approach (Food Hall). Skip to the next section.

Approach (Food Hall)

• There is step free access on the approach to the store.
• The surface of the approach is block paving.

You are on Outside Access (Food Hall Entrance). Skip to the next section.

Outside Access (Food Hall Entrance)

• This information is for the entrance located at the far left of the car park as you face the Blue Badge bays.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 240cm (7ft 10in).
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 226cm.

You are on Outside Access (Food Hall Exit). Skip to the next section.

Outside Access (Food Hall Exit)

• This information is for the entrance located at the far left of the car park, as you face the Blue Badge bays.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 240cm (7ft 10in).
  • There are fixed barriers/security barriers at this entrance.
  • The minimum width between the fixed barriers/security barriers is 226cm.

You are on Approach (Womenswear Entrance). Skip to the next section.

Approach (Womenswear Entrance)

• There is step free access on the approach to the store.
• The surface of the approach is block paving.

You are on Outside Access (Womenswear Entrance). Skip to the next section.

Outside Access (Womenswear Entrance)

• This information is for the entrance located at the front of the venue.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 215cm (7ft 1in).
  • There is a second set of doors at this entrance.
  • The second set of doors open automatically.
  • The second set of doors are double.
  • The width of the door opening is 215cm (7ft 1in).
  • There are fixed barriers/security barriers at this entrance.

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
  • The store does play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the Menswear counter, at the Womenswear counter, at the Kidswear counter and at the Order & Collect counter.
  • There is not a cash machine in the store.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from the Order and Collect counter.
  • There is step free access to the Order and Collect counter.
  • There is a clear accessible route to the Order and Collect counter.
  • The Order and Collect counter is approximately 48m from the Food Hall entrance.
  • The height of the Click and Collect counter is 93cm.
  • There is not a hearing assistance system at the counter.
  • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are not placed in front of a background which is patterned.
• Comments View
  • The Click & Collect service is managed by two touch screens which are 112-170cm high.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located ahead as you enter from the Food Hall Entrance.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is not a food information counter.
  • There is not a hearing assistance system at the counter.
  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • There is a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).
• Comments View
  • The self-service checkouts controls vary from 110-130cm high. The counter space for baskets or shopping is 60cm high.

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located ahead as you enter from the Womenswear Entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Womenswear till(s)/counter(s).
  • There is a clear accessible route to the Womenswear till(s)/counter(s).
  • The nearest Womenswear till(s)/counter(s) is/are approximately 24m from the Womenswear Entrance.
  • The height of the Womenswear till(s)/counter(s) is/are 92cm.
  • There is a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 6 fitting room(s) in total within Womenswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • The name/number of the accessible fitting room surveyed is Fitting Room 6.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 114cm.
  • The dimensions of the accessible fitting room(s) are 242cm x 246cm.
  • There is not clear manoeuvring space in the accessible fitting room(s), due to storage.
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 105cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • There is/are 5 standard fitting room(s) within Womenswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Other Floors (Escalator Up). Skip to the next section.

Other Floors (Escalator Up)

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• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located opposite the Womenswear Entrance.
  • The escalator(s) in the store only go up.
  • The floors which are accessible by escalators are ground and first.
  • The escalator steps are not clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • There is a bollard at the foot of the escalator.
  • The lift is clearly visible from the escalator(s).
  • There is step free access to the lift.

You are on Other Floors (Escalator Down). Skip to the next section.

Other Floors (Escalator Down)

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• Escalator(s) View
  • There is an/are escalator(s) for public use.
  • The escalator(s) is/are located leading from Menswear down to the rear of Womenswear.
  • The escalator(s) in the store only go down.
  • The floors which are accessible by escalators are first and ground.
  • The escalator steps are clearly marked.
  • The foot and head of the escalator(s) are not clearly marked.
  • There is a bollard at the foot of the escalator.
  • The lift is clearly visible from the escalator(s).
  • There is step free access to the lift.

You are on Lift. Skip to the next section.

Lift

• The lift is located at the rear of the ground floor, ahead as you enter the Womenswear Entrance.
• There is step free access to the lift.
• There is a clear accessible route to the lift.
• The lift is approximately 25m from the Womenswear Entrance.
• The clear door width is 120cm.
• The dimensions of the lift are 190cm x 160cm.
• There is a mirror to aid reversing out the lift.
• There are not separate entry and exit doors in the lift.
• The lift has a visual floor indicator.
• The lift has an audible announcer.
• The lift has a hearing assistance alarm system.
• The height of the lift controls are between 90cm and 100cm.
• The lift controls have tactile markings.
• The lift controls do not have Braille markings.

You are on Babywear/Kidswear (First Floor). Skip to the next section.

Babywear/Kidswear (First Floor)

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• Babywear/Kidswear View
  • Babywear/Kidswear is located to the right as you exit the lift on the first floor.
  • There is step free access to Babywear/Kidswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Babywear/Kidswear till(s)/counter(s).
  • There is a clear accessible route to the Babywear/Kidswear till(s)/counter(s).
  • The nearest Babywear/Kidswear till(s)/counter(s) is/are approximately 14m from the lift.
  • The height of the Babywear/Kidswear till(s)/counter(s) is/are 92cm.
  • There is a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 1 fitting room(s) in total within Babywear/Kidswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • The name/number of the accessible fitting room surveyed is Fitting Room 1.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 114cm.
  • The dimensions of the accessible fitting room(s) are 227cm x 244cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 96cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).

You are on Lingerie (First Floor). Skip to the next section.

Lingerie (First Floor)

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• Lingerie View
  • Lingerie is located to the left as you exit the lift on the first floor.
  • There is step free access to Lingerie, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).
• Accessible Fitting Room(s) View
  • There is/are 6 fitting room(s) in total within Lingerie, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • The name/number of the accessible fitting room surveyed is Fitting Room 6.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 114cm.
  • The dimensions of the accessible fitting room(s) are 226cm x 242cm.
  • There is not clear manoeuvring space in the accessible fitting room(s), due to storage.
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 20cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 105cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • There is/are 5 standard fitting room(s) within Lingerie.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Home (First Floor). Skip to the next section.

Home (First Floor)

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• Home View
  • The Home department is located to the far right beyond Babywear/Kidswear, on the first floor.
  • There is step free access to the Home department, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Home department aisle(s).

You are on Menswear (First Floor). Skip to the next section.

Menswear (First Floor)

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• Menswear View
  • Menswear is located ahead as you exit the lift on the first floor.
  • There is step free access to Menswear, via lift.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).
• Till(s)/Counter(s) View
  • There is step free access to the Menswear till(s)/counter(s).
  • There is a clear accessible route to the Menswear till(s)/counter(s).
  • The nearest Menswear till(s)/counter(s) is/are approximately 22m from the lift.
  • The height of the Menswear till(s)/counter(s) is/are 92cm.
  • There is a hearing assistance system at the till(s)/counter(s).
  • There are windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
  • The till(s)/counter(s) is/are placed in front of a background which is patterned.
• Accessible Fitting Room(s) View
  • There is/are 6 fitting room(s) in total within Menswear, 1 of which is an accessible fitting room.
  • There is step free access to the accessible fitting room(s).
  • There is a clear accessible route to the accessible fitting room(s).
  • The name/number of the accessible fitting room surveyed is Fitting Room 6.
  • There is a curtain opening to access the accessible fitting room(s).
  • The clear width of the opening is 114cm.
  • The dimensions of the accessible fitting room(s) are 224cm x 242cm.
  • There is clear manoeuvring space in the accessible fitting room(s).
  • There is a/are wall mounted rail(s) in the accessible fitting room(s).
  • There is a drop down rail in the accessible fitting room(s).
  • There is a mirror in the accessible fitting room(s), the bottom edge of the mirror is 21cm from the floor.
  • There is a/are coat hook(s) in the accessible fitting room(s), 105cm from the floor.
  • There is a functional emergency alarm in the accessible fitting room(s).
  • There is a drop down/tip up chair in the accessible fitting room(s).
  • The height of the chair from the floor is 48cm.
  • There is not an assistance bell in the accessible fitting room(s).
• Standard Fitting Room(s) View
  • There is/are 5 standard fitting room(s) within Menswear.
  • There is step free access to the standard fitting room(s).
  • There is a clear accessible route to the standard fitting room(s).
  • There is a chair/stool/changing bench in the standard fitting room(s).

You are on Café (First Floor). Skip to the next section.

Café (First Floor)

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• Location and Access View
  • The Café is located to the far right of the first floor, beyond Babywear/Kidswear.
  • There is step free access to the Café, via lift.
  • There is a clear accessible route to the Café.
  • There is step free access throughout the Café.
• Counter View
  • Food and/or drink(s) is/are ordered from the service counter.
  • Food and/or drinks can be brought to the table.
  • The height of the service counter is 84cm.
  • There is a counter/tray rail at a height of 85cm to allow a disabled person to manoeuvre a tray.
• Tables and Seating View
  • There is not a priority table for wheelchair users.
  • Some tables are permanently fixed.
  • No chairs are permanently fixed.
  • No chairs have armrests.
  • The nearest table is approximately 5m from the Café entrance/opening.
  • The distance between the floor and the dining tables is 73cm.
  • There is clear manoeuvring space throughout the Café.
• Menus and Services View
  • Menus are available on the wall.
  • The Café has a menu board.
  • Menus are clearly written.
  • Menus are presented in high contrasting colours.
  • Drinking straws are available.
  • Two handle cups are available on request.
  • The Café does play background music.
  • WiFi is not available in the Café.

You are on Toilet with Adaptations (First Floor - Right Side Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Right Side Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located to the far right of the first floor.
  • There is step free access into the accessible toilet, via lift.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 35m from the lift.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 90cm.
  • The door is locked by a lever twist.
  • The dimensions of the accessible toilet are 168cm x 204cm.
  • There is not clear manoeuvring space in the accessible toilet, due to fixtures and fittings.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm.
  • There is a drop down rail on the transfer side.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There are disposal facilities in the accessible toilet.
  • There is not a coat hook in the accessible toilet.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is within 95cm of the floor.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
  • The height of the toilet seat above floor level is 45cm.
  • The toilet has a backrest.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 88cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 73cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 48cm.
  • There is a soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The height of the soap dispenser is 100cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The height of the towel dispenser is 100cm.
  • There is a hand dryer.
  • The height of the hand dryer is 86cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.

You are on Toilet with Adaptations (First Floor - Left Side Transfer). Skip to the next section.

Toilet with Adaptations (First Floor - Left Side Transfer)

• There is an accessible toilet in the store.

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• Location of and Access to the Accessible Toilet View
  • The accessible toilet is unisex.
  • The accessible toilet is located to the rear right of the first floor.
  • There is step free access into the accessible toilet, via lift.
  • There is a clear accessible route to the accessible toilet.
  • The accessible toilet is approximately 37m from the lift.
• Features and Dimensions of the Accessible Toilet View
  • Staff do not need to be notified for use of the accessible toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial and written signage on or near the toilet door.
  • The door opens towards you (pull).
  • The width of the door opening is 90cm.
  • The door is locked by a lever twist.
  • The dimensions of the accessible toilet are 168cm x 204cm.
  • There is not clear manoeuvring space in the accessible toilet, due to fixtures and fittings.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the left.
  • The lateral transfer space is 100cm.
  • There is a drop down rail on the transfer side.
  • There is not a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a functional emergency alarm, but the pull cord is out of reach (10cm+ from the floor).
  • There are disposal facilities in the accessible toilet.
  • There is not a coat hook in the accessible toilet.
• Position of Fixtures in the Accessible Toilet View
  • There is a/are wall mounted rail(s).
  • As you face the toilet the wall mounted grab rail(s) is/are on both sides.
  • There is a shelf or equivalent flat surface in the accessible toilet (includes toilet cistern).
  • The shelf or equivalent flat surface is within 95cm of the floor.
  • There is a mirror in the accessible toilet, the bottom edge of the mirror is 60cm from the floor.
  • The height of the toilet seat above floor level is 45cm.
  • The toilet has a backrest.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached when seated on the toilet.
  • The height of the toilet roll holder is 88cm.
  • There is a wash basin.
  • The wash basin can be reached when seated on the toilet.
  • The height of the wash basin is 73cm.
  • The tap type is lever. It is a mixer tap.
  • The tap(s) can be reached when seated on the toilet.
  • The distance from the nearest tap(s) to the toilet seat is 48cm.
  • There is a soap dispenser.
  • The soap dispenser can be reached when seated on the toilet.
  • The height of the soap dispenser is 98cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached when seated on the toilet.
  • The height of the towel dispenser is 98cm.
  • There is a hand dryer.
  • The height of the hand dryer is 86cm.
• Colour Contrast in the Accessible Toilet View
  • There is a colour contrast between the external door and wall.
  • There is a colour contrast between internal door and wall.
  • There is a colour contrast between the grab rail(s) on the right and wall.
  • There is a colour contrast between the grab rail(s) on the left and wall.
  • There is a colour contrast between the drop down rail and wall.
  • There is a colour contrast between the walls and floor.

You are on Standard Toilet(s) (First Floor). Skip to the next section.

Standard Toilet(s) (First Floor)

• There is a/are standard female and male toilet(s) in the store.

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• Standard Female Toilet(s) View
  • The female toilet(s) is/are located to the far right of the first floor.
  • There is step free access via lift, to all of the standard female toilet(s).
  • There is a clear accessible route to all of the standard female toilet(s).
  • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
• Standard Male Toilet(s) View
  • The male toilet(s) is/are located to the rear right of the first floor.
  • There is step free access via lift, to all of the standard male toilet(s).
  • There is a clear accessible route to all of the standard male toilet(s).
  • There is an ambulant cubicle, with a minimum manoeuvring space of 45cm x 45cm and handrails on both sides.
• Baby Change Facilities View
  • Baby changing facilities are available within the standard female and male toilet(s).
  • The height of the baby changing table/bench once extended and in use is 90cm.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is a home delivery service available from the store.