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Marks and Spencer Lymington Simply Food

2-5 Thomas Street, Lymington, Hampshire, SO41 9NA

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Lymington Town.
  • Parking View
    • The store has its own car park.
    • Parking is not free for all users.
    • Parking is free for Blue Badge holders.
    • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
    • The car park is located on Rowlett Road.
    • The car park type is open air/surface.
    • Parking spaces for Blue Badge holders do not need to be booked in advance.
    • There is/are 3 designated parking bay(s) within the car park.
    • Designated parking bays are clearly marked/signposted.
    • The dimensions of the designated parking bay(s) are 490cm x 590cm (16ft 1in x 19ft 4in).
    • The nearest designated bay is 4m (4yd 1ft) from the car park entrance.
    • The furthest designated bay is 16m (17yd 1ft) from the car park entrance.
    • Clearly marked/signposted parent and child parking bays are available.
    • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
    • Assistance may be required because there is/are slopes/ramps.
    • The car park surface is tarmac.
    • Customers do not have to cross a road between the car park and the store.
    • The car park does not have a height restriction barrier.

Approach (St Thomas Street)

  • There is step free access on the approach to the store.
  • There is a slight slope on the approach to the store.
  • The surface of the approach is stone/concrete tiles.
  • The surface of the approach is concrete, which is uneven in places.
  • The approach is uneven due to damaged/cracked paving.

Outside Access (St Thomas Street)

  • This information is for the entrance located on St Thomas Street.
  • There is step free access at this entrance.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 187cm (6ft 2in).
    • There is a second set of doors at this entrance.
    • The second set of doors open automatically.
    • The second set of doors are double.
    • The width of the door opening is 187cm (6ft 2in).

Approach (Car Park)

  • The surface of the approach is tarmac.
  • There is a/are fixed bollard(s) on the approach to the store.

Outside Access (Car Park)

  • This information is for the entrance located off Rowlett Road.
  • There is step free access at this entrance.
  • The ramp/slope is located on the approach from the car park.
  • The gradient of the ramp/slope is slight.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 185cm (6ft 1in).

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the till/counter.
    • There is not a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are available.
    • There is a clear accessible route to the Click and Collect counter.
  • *****Click and Collect Touchscreen**** View
    • Self-service touchscreens are available for Click and Collect.
    • The touchscreens are 160cm to 142cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 116cm from the floor.
    • Once condensed the touchscreen heights are 116cm to 142cm from the floor.
    • The click and collect touchscreen is adjacent to the bakery.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is not a food information counter.
    • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
    • The height of the checkout(s) is/are 93cm.
    • The height of the high activity till(s) is/are 111cm.
    • The height of the lowered section of the high activity till(s) is 58cm.
    • There is not a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).
  • Comments View
    • There is a hearing loop at one of the checkouts.

Toilet with Adaptations

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.