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Marks and Spencer London Waterloo Rail Simply Food

Opposite Platform 6 & 7, Unit 16 Station Concourse, Waterloo Station, Close to the Victory Arch Exit, London, SE1 7LY

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Access Guide

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Overview

Parking

  • Public Car Parks View
    • There is a public car park located off Station Approach Road.
    • The name of the car park is London Waterloo.
    • Designated Blue Badge parking bays are available in the car park.

Entrance

  • This entrance is located at the front of the store opposite platform 6.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is an opening without doors.
  • The width of the opening is 240cm.

Shop Floor (Ground Floor - Food)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are between 150cm - 180cm.
  • The flooring is shiny.
  • There is a high visual contrast between the shelving and floor throughout this area.
  • There is no (or very little) background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Lighting levels were even at the time of the survey.

Checkouts (Ground Floor - Food)

  • The checkout area is located towards the left of the store.
  • There is step-free level access to the checkout area.
  • The venue has self-serve touchscreens.
  • Self-Service Touchscreens View
    • The self-service touchscreen surveyed was SCO 708.
    • The self-service touchscreens have the following accessibility features: a call for assistance button.
    • The height of the loading area is 60cm.
    • The height of the self-serve touchscreen display ranges from 120cm to 142cm from the floor.
    • The height of the packing area is 60cm.
    • The card payment machine is portable.
    • The card payment machine is at a height of 114cm.
    • Assistance is available at the self-serve checkouts.

Stairs

  • The stairs surveyed are located towards the rear right of the store.
  • The ground and first floors can be accessed by these stairs.
  • There are 19 steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels were even at the time of the survey.

Lift

  • The lift surveyed is located towards the rear left of the store.
  • This lift is a platform lift.
  • The distance from the entrance towards the front right of the building is 25m.
  • The most accessible route to the lift has step-free level access.
  • The ground and first floors are accessed by this lift.
  • The lift door has a low visual contrast.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 100cm.
  • The internal dimensions of the lift are 110cm (width) x 150cm (depth).
  • The internal lift control buttons have tactile markings, Braille markings and a high visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • The button needs to be pressed constantly when in use.
  • Internally the lift has: a visual floor indicator.
  • Lighting levels were even at the time of the survey.
  • A member of staff must escort customers wishing to use the lift.

Shop Floor (First Floor - Clothing)

  • There is step-free level access throughout all areas.
  • The majority of main aisle widths are under 120cm.
  • The flooring is shiny.
  • The visual contrast between the shelving and floor varies between low and high.
  • There is no (or very little) background noise.
  • Signage is provided.
  • Signage is clearly visible with high contrasting colours.
  • The colour, design and typeface of signs is not consistent throughout.
  • Seating available on this floor includes: benches.
  • Lighting levels were even at the time of the survey.

Fitting Room with Adaptations (First Floor - Clothing)

  • Access View
    • The fitting room surveyed is located to the left after exiting the lift on the first floor.
    • The fitting room surveyed is for any gender.
    • The distance from the lift is 10m.
    • The most accessible route to the fitting room has step-free level access and manual doors.
    • There is step-free level access into the fitting room.
    • There is tactile and written text signage for the fitting room.
    • The door opens outwards and has a high visual contrast.
    • The width of the opening is 86cm.
    • Internally the door has a high visual contrast.
    • There is a locking handle.
  • Dimensions and Features View
    • The dimensions of the fitting room are 166cm (width) x 325cm (depth) and there is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • Wall mounted grab rails are available.
    • The grab rails have a medium visual contrast.
    • The dropdown rail has a medium visual contrast.
    • There is a wall mounted chair available.
    • The seat/chair is 48cm from the floor.
    • There is no assistance bell.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a full length mirror.
    • There are multiple coat hooks.
    • The coat hooks are 110cm and 112cm from the floor.
    • The walls and floor have a medium visual contrast.
    • Lighting levels were even at the time of the survey.

Counter (First Floor - Clothing)

  • The counter is located on the first floor.
  • The distance from the lift is 25m.
  • The most accessible route to the counter has narrow walkways.
  • There is step-free level access to the counter.
  • The height of the counter is 91cm.
  • There is a lowered section at the counter.
  • The height of the lowered section is 77cm.
  • The counter has a television and patterned/distracting backgrounds.
  • There is a fixed hearing assistance system which is not clearly signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • There is no (or very little) background noise in this area.
  • The flooring is shiny.
  • Lighting levels were even at the time of the survey.

Checkouts (First Floor - Clothing)

  • The checkout area is located on the first floor, next to the clothing counter and click and collect point.
  • There is step-free level access to the checkout area.
  • The venue has self-serve touchscreens.
  • Self-Service Touchscreens View
    • The self-service touchscreen surveyed was SCO 736.
    • The self-service touchscreens have the following accessibility features: a call for assistance button.
    • The height of the loading area is 54cm.
    • The height of the self-serve touchscreen display ranges from 80cm to 114cm from the floor.
    • The height of the scanner is 99cm.
    • The height of the packing area is 75cm.
    • The card payment machine is portable.
    • Assistance is available at the self-serve checkouts.