Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- There is a public car park nearby and a taxi rank.
- The nearest parking is located in front of the terminal on Wellington Road.
- View information on Heathrow Parking Terminal 5 (opens new tab) .
- The nearest step-free train station is Heathrow Terminal 5.
- The nearest underground station is Heathrow Terminal 5.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- There are no toilet facilities.
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Getting Help and Assistance
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- There is no seating available.
- There is no hearing assistance system.
- There is not a water bowl available for assistance dogs.
Parking
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Public Car Parks
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- There is a public car park located in front of the terminal on Wellington Road.
- Designated Blue Badge parking bays are available in the car park.
Entrance
- This entrance is located within Terminal 5, opposite the entrance and train ticketing point.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There is an opening without doors.
Shop Floor
- There is step-free level access throughout all areas.
- The majority of main aisle widths are over 180cm.
- There is a high visual contrast between the shelving and floor in all walkways.
- There is no (or very little) background noise.
- Signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is not consistent throughout.
- Lighting levels were even at the time of the survey.
Checkouts
- The checkout area is located on the right of the store.
- There is step-free level access to the checkout area.
- The venue has self-serve touchscreens.
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Self-Service Touchscreens
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- The self-service touchscreen surveyed was the cash and card self-service touchscreen.
- The self-service touchscreens have the following accessibility features: a call for assistance button, lowered touchscreens and lowered loading/packing areas.
- The height of the loading area is 60cm.
- The height of the self-serve touchscreen display ranges from 128cm to 148cm from the floor.
- The height of the scanner is 108cm.
- The height of the packing area is 54cm.
- The cash payment machine is at a height of 86cm.
- The card payment machine is portable.
- Assistance is available at the self-serve checkouts.
- The height of the lowered self-serve touchscreen display ranges from 110cm - 130cm from the floor.
The height of the lowered scanner is 100cm.