You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located on a main shopping street.
• The main shopping street is pedestrianised.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is not a bus stop within approximately 150m of the store.
  • The nearest train station is Frome.
• Parking View
  • The store has its own car park.
  • Parking is not free for all users.
  • Parking is free for Blue Badge holders.
  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • The car park is located on Saxonvale.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 4 designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 380cm x 610cm (12ft 6in x 20ft).
  • The nearest designated bay is 33m (36yd 3in) from the King Street entrance.
  • The furthest designated bay is 49m (53yd 1ft) from the King Street entrance.
  • Clearly marked/signposted parent and child parking bays are available.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are slopes/ramps.
  • The car park surface is tarmac.
  • Customers do not have to cross a road between the car park and the store.
  • The car park does not have a height restriction barrier.

You are on Approach (King Street). Skip to the next section.

Approach (King Street)

• There is step free access on the approach to the store.
• The surface of the approach is block paving, which is uneven in places.

You are on Outside Access (King Street). Skip to the next section.

Outside Access (King Street)

• This information is for the entrance located on King Street.
• There is step free access at this entrance.

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• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 90cm (2ft 11in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • The store does not play background music.
  • There is a/are headset hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at all tills/counters within the store.
  • There is not a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
• *****Click and Collect Touchscreen**** View
  • Self-service touchscreens are available for Click and Collect.
  • The touchscreens are 103cm to 114cm from the floor.
  • Returns can also be made at the click and collect touchscreens. The height of the return window is 62cm.
    The touchscreen is located to the right after you enter the store.
• Additional Department Products View
  • The store sells a limited amount of products relating to the following department(s); Home and Beauty.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located ahead as you enter.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • There is a self service till with a hearing assistance system.
  • Staff can provide assistance with using the self service till(s) (Scott tills).
• Comments View
  • There is one lower self-service till, with control heights of 53cm and 148cm.
  • This till has lower baggage and packing shelves at heights between 53cm and 91cm.

You are on Menswear. Skip to the next section.

Menswear

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• Menswear View
  • Menswear is located to the right of the store as you enter via the King Street entrance.
  • There is step free access to Menswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Menswear aisle(s).

You are on Womenswear. Skip to the next section.

Womenswear

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• Womenswear View
  • Womenswear is located to the right of the store as you enter via the King Street entrance.
  • There is step free access to Womenswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Womenswear aisle(s).

You are on Lingerie. Skip to the next section.

Lingerie

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• Lingerie View
  • Lingerie is located to the right of the store as you enter via the King Street entrance.
  • There is step free access to Lingerie.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Lingerie aisle(s).

You are on Babywear/Kidswear. Skip to the next section.

Babywear/Kidswear

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• Babywear/Kidswear View
  • Babywear/Kidswear is located to the rear right of the store as you enter via the King Street entrance.
  • There is step free access to Babywear/Kidswear.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Babywear/Kidswear aisle(s).

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an accessible toilet available within the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is not a home delivery service available from the store.