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Marks and Spencer Food To Go James Paget Hospital

Lowestoft Road, Gorleston-on-Sea, Great Yarmouth, NR31 6LA

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Great Yarmouth.
  • Parking View
    • The store does not have its own car park.
    • The store shares a car park/parking facilities.
    • Clearly marked/signposted designated Blue Badge parking bays are available.
    • Clearly marked/signposted parent and child parking bays are not available.
    • There is a dropped kerb from the car park to the store.
    • The dropped kerb does have tactile paving.
    • There is a designated drop off point.
    • The drop off point is located at the front of the hospital main entrance.
    • There is a dropped kerb between the drop off point and the store.

Approach

  • The store is located on the ground floor of James Paget Hospital, to the left after the main hospital entrance.
  • There is step free access on the approach to the store.
  • The surface of the approach is vinyl.

Outside Access (M&S FOOD TO GO)

  • This information is for the entrance located on the ground floor of James Paget Hospital, to the left as you enter the main hospital entrance.
  • There is step free access at this entrance.
  • Entrance Details View
    • There are no doors at this entrance.
    • The width of the door opening is 290cm (9ft 6in).
  • Comments View
    • The store is located approximately 30 metres inside the main hospital entrance.
    • The shutter entrance is permanently open during opening hours.
    • There are shopping basket stands and product displays that effectively reduce entrance width to 100cm.
    • There is an electronic shutter point, 2cm high located at the entrance.
    • There is a dedicated exit only door that is permanently held open during opening hours. This door is 80cm wide.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • There is flooring which is shiny and could cause issues with glare or look slippery to some people.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located in the Café.
    • There is not a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are not available.
  • Click and Collect View
    • There is not a Click and Collect service in the store.
    • There are not windows, TVs, glazed screens or mirrors behind the till(s)/counter(s) which could adversely affect the ability of someone to lip read.
    • The till(s)/counter(s) is/are placed in front of a background which is patterned.

Café

  • Location and Access View
    • The Café is located to the right as you enter the store.
    • There is step free access to the Café.
    • There is a clear accessible route to the Café.
    • There is step free access throughout the Café.
  • Counter View
    • Food and/or drink(s) is/are ordered from the service counter.
    • Food and/or drinks cannot be brought to the table.
    • The height of the service counter is 127cm.
  • Self-Service Touchscreens View
    • Self-service touchscreens are not available for ordering.
  • Tables and Seating View
    • There is a priority table for wheelchair users.
    • No tables are permanently fixed.
    • Some chairs are permanently fixed.
    • No chairs have armrests.
    • The nearest table is approximately 6m from the Café entrance/opening.
    • The distance between the floor and the dining tables is 76cm.
    • There is clear manoeuvring space to the outer tables and chairs.
  • Menus and Services View
    • Menus are available on the wall.
    • Menus are clearly written.
    • Menus are presented in high contrasting colours.
    • Drinking straws are available.
    • Two handle cups are not available.
    • The Café does not play background music.
    • WiFi is available in the Café.
  • Comments View
    • The NHS WiFi is available within the café.

Toilet with Adaptations

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Public Facilities

  • There is an accessible toilet available within the hospital.
  • Standard toilets are available within the hospital.
  • Baby changing facilities are available within the hospital.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.