Access Guide
Overview
- About View
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Parking and Public Transport
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- The venue does not have its own car park.
- The nearest step-free train station is London Charing Cross.
- The nearest underground station is London Charing Cross.
- For the latest travel options and information you can plan your travel using Traveline (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- There is step-free level access throughout.
- Access throughout may include narrow aisles.
- There are no toilet facilities.
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Getting Help and Assistance
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- There is seating available.
- There is a fixed hearing assistance system.
- There is not a water bowl available for assistance dogs.
Entrance (The Strand)
- This entrance is located off the Strand.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free access via ramp at the entrance.
- The ramp has a steep gradient.
- The ramp is over 150cm wide with no handrails.
- There are double manual doors at this entrance.
- The doors open towards you.
- The width of the opening is 156cm.
- The doors have a high visual contrast.
Entrance (Charing Cross Station)
- This entrance is located inside Charing Cross Station.
- The entrance area is clearly signed.
- There is step-free level access at the entrance.
- There are double manual doors at this entrance.
- The doors are permanently held open.
- The width of the opening is 185cm.
- The doors have a high visual contrast.
- Due to the presence of shopping baskets obstructing the opening, the width at the entrance was reduced to 145cm at the time of survey (March 2025).
Shop Floor
- There is step-free level access throughout all areas.
- The majority of main aisle widths are under 120cm.
- Some aisles are obstructed by product bins.
- The flooring is shiny.
- There is a high visual contrast between the shelving and floor throughout this area.
- There is no (or very little) background noise.
- Signage is provided.
- Signage is clearly visible with high contrasting colours.
- The colour, design and typeface of signs is not consistent throughout.
- Lighting levels were even at the time of the survey.
Checkouts
- The checkout area is located next to the station entrance.
- There is step-free level access to the checkout area.
- The venue has self-serve touchscreens.
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Self-Service Touchscreens
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- The self-service touchscreen surveyed was SCO 714.
- The self-service touchscreens have the following accessibility features: a call for assistance button.
- The height of the loading area is 60cm.
- The height of the self-serve touchscreen display ranges from 122cm to 145cm from the floor.
- The height of the scanner is 108cm.
- The height of the packing area is 60cm.
- The card payment machine is portable.
- Assistance is available at the self-serve checkouts.