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Marks and Spencer Chancery Lane Simply Food

Heron House, 323-324 High Holborn, Holborn, London, WC1V 7PD

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Access Guide

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Introduction

Public Transport and Parking

  • Public Transport View
    • There is a bus stop within approximately 150m of the store.
    • The nearest train station is Farringdon.
    • The nearest underground tube station/Metro station is Chancery Lane.
    • The nearest DLR station is Bank.
  • Parking View
    • The store does not have its own car park.
    • There are no parking facilities available at the store.

Approach

  • There is step free access on the approach to the store.
  • The surface of the approach is stone/concrete tiles.

Outside Access

  • This information is for the entrance located on High Holborn.
  • There is step free access at this entrance.
  • Ramp/Slope Details View
    • There is ramped/sloped access at this entrance.
    • The ramp/slope is located immediately beyond the entrance.
    • The gradient of the ramp/slope is slight.
  • Entrance Details View
    • The main door(s) open(s) automatically.
    • The door(s) is/are double.
    • The width of the door opening is 172cm (5ft 8in).
    • There are fixed barriers/security barriers at this entrance.
  • Comments View
    • There is a gate an automatic entrance gate immediately beyond entrance which has a width of 120cm. This width is limited by the display of flowers.

Inside Access

  • Inside Access View
    • There is step free access throughout the store.
    • The store does not play background music.
    • There is a/are fixed hearing assistance system(s) in the store.
    • The hearing assistance system(s) is/are located at the food information counter.
    • There is not a cash machine in the store.
    • Trolleys designed for the use of wheelchair users are not available.
    • The Click and Collect counter is located There is a click and collect touchscreen located at the rear of the store.
    • There is step free access to the Order and Collect counter.
    • There is a clear accessible route to the Click and Collect counter.
  • *****Click and Collect Touchscreen**** View
    • Self-service touchscreens are available for Click and Collect.
    • The touchscreens are 103cm to 167cm from the floor.
    • There is a button which will condense the screen content.
    • The height of the button is 110cm from the floor.
    • Once condensed the touchscreen heights are 110cm to 133cm from the floor.

Food Hall

  • Food Hall View
    • The Food Hall is located ahead as you enter.
    • There is step free access to the Food Hall.
    • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
    • There is step free access throughout the Food Hall aisle(s).
  • Till(s)/Counter(s) View
    • There is a food information counter.
    • There is step free access to the food information counter.
    • There is a clear accessible route to the food information counter.
    • The height of the food information counter is 96cm.
    • There is a hearing assistance system at the counter.
    • There is a/are self service till(s) (Scott tills) in the Food Hall.
    • There is not a self service till with a hearing assistance system.
    • Staff can provide assistance with using the self service till(s) (Scott tills).

Toilet with Adaptations

  • There is not an accessible toilet in the store.

Standard Toilet(s)

  • There are no standard toilets in the store.

Additional Information

  • Staff undertake regular internal awareness training.
  • There is not a member of staff trained in British Sign Language.
  • There is a member of staff available to provide assistance.
  • There is not a home delivery service available from the store.