You are on Introduction. Skip to the next section.

Introduction

• Marks and Spencer store opening times and services available link (new tab) - click here.
• The store is located on a main shopping street.

You are on Public Transport and Parking. Skip to the next section.

Public Transport and Parking

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• Public Transport View
  • There is a bus stop within approximately 150m of the store.
  • The nearest train station is Berkhamsted.
• Parking View
  • The store has its own car park.
  • Parking is free for all users.
  • Parking is free for Blue Badge holders.
  • Information including payment terms, is provided at the entrance to the car park, to make it clear whether or not free parking is available to Blue Badge holders.
  • The car park is located at the rear of the store, off St John's Well Lane.
  • The car park type is open air/surface.
  • Parking spaces for Blue Badge holders do not need to be booked in advance.
  • There is/are 1 designated parking bay(s) within the car park.
  • Designated parking bays are clearly marked/signposted.
  • The dimensions of the designated parking bay(s) are 231cm x 459cm (7ft 7in x 15ft 1in).
  • The nearest designated bay is 8m (8yd 2ft) from the car park entrance.
  • Clearly marked/signposted parent and child parking bays are not available.
  • The route from the car park to the entrance is accessible to a wheelchair user with assistance.
  • Assistance may be required because there is/are dropped kerbs.
  • The car park surface is tarmac.
  • There is a dropped kerb from the car park to the store.
  • The dropped kerb does not have tactile paving.
  • Customers do not have to cross a road between the car park and the store.
  • The car park does not have a height restriction barrier.
• Comments View
  • Parking has to be paid for and a ticket displayed in your car.
  • You then take a portion of the ticket inside and receive a refund after £10 has been spent in store.
  • Customers have one and a half hours free parking only.

You are on Approach (Car Park). Skip to the next section.

Approach (Car Park)

• There is step free access on the approach to the store.
• The surface of the approach is stone/concrete tiles.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access (Car Park). Skip to the next section.

Outside Access (Car Park)

• This information is for the entrance located in the car park.

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• Step Details View
  • There is stepped access at this entrance.
  • The step(s) is/are located to the right as you enter the car park entrance.
  • There is/are 14 step(s) to access the store.
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are 17cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides going up.
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 183cm (6ft).
• Comments View
  • There is a travelator leading from the shop floor to the car park entrance.
  • The head and foot of the travelator are clearly marked.

You are on Lift (Car Park). Skip to the next section.

Lift (Car Park)

• There is a standard lift to access the store.
• The lift is located to the right as you enter the car park entrance.
• There is step free access to the lift.
• There is a clear accessible route to the lift.
• The lift is approximately 4m from the car park entrance.
• The clear door width is 110cm.
• The dimensions of the lift are 119cm x 237cm.
• There is not a mirror to aid reversing out the lift.
• There are separate entry and exit doors in the lift.
• The lift has a visual floor indicator.
• The lift has an audible announcer.
• The lift has a hearing assistance alarm system.
• The height of the lift controls are between 90cm and 101cm.
• The lift controls have tactile markings.
• The lift controls have Braille markings.

You are on Approach (High Street). Skip to the next section.

Approach (High Street)

• There is step free access on the approach to the store.
• There is a slight slope on the approach to the store.
• The surface of the approach is stone/concrete tiles.
• There is a/are fixed bollard(s) on the approach to the store.

You are on Outside Access (High Street). Skip to the next section.

Outside Access (High Street)

• This information is for the entrance located on High Street.
• There is step free access at this entrance.

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• Ramp/Slope Details View
  • There is ramped/sloped access at this entrance.
  • The ramp/slope is located in front of the entrance.
  • The gradient of the ramp/slope is slight.
• Entrance Details View
  • The main door(s) open(s) automatically.
  • The door(s) is/are double.
  • The width of the door opening is 230cm (7ft 7in).

You are on Inside Access. Skip to the next section.

Inside Access

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• Inside Access View
  • There is step free access throughout the store.
  • The store does not play background music.
  • There is a/are fixed hearing assistance system(s) in the store.
  • The hearing assistance system(s) is/are located at the food information counter.
  • There is not a cash machine in the store.
  • There is a/are wheelchair(s) available to borrow.
  • Trolleys designed for the use of wheelchair users are available.
• Click and Collect View
  • There is a Click and Collect service in the store.
  • Customers can obtain online Order and Collect items from the food information counter.

You are on Food Hall. Skip to the next section.

Food Hall

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• Food Hall View
  • The Food Hall is located ahead as you enter.
  • There is step free access to the Food Hall.
  • The majority of aisles have a clear width of 100cm+ and are clear of obstructions.
  • There is step free access throughout the Food Hall aisle(s).
• Till(s)/Counter(s) View
  • There is a food information counter.
  • There is step free access to the food information counter.
  • There is a clear accessible route to the food information counter.
  • The height of the food information counter is 95cm.
  • There is a hearing assistance system at the counter.
  • There is a/are checkout(s) and self service till(s) (Scott tills) in the Food Hall.
  • The height of the checkout(s) is/are 95cm.
  • Staff can provide assistance with using the self service till(s) (Scott tills).

You are on Toilet with Adaptations. Skip to the next section.

Toilet with Adaptations

• There is not an accessible toilet in the store.

You are on Standard Toilet(s). Skip to the next section.

Standard Toilet(s)

• There are no standard toilets in the store.

You are on Additional Information. Skip to the next section.

Additional Information

• Staff undertake regular internal awareness training.
• There is not a member of staff trained in British Sign Language.
• There is a member of staff available to provide assistance.
• There is not a home delivery service available from the store.