You are on Overview. Skip to the next section.

Overview

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• Parking and Public Transport View
  • The venue does not have its own car park.
  • There is on-street Blue Badge Bay parking and on-street standard parking.
  • The name of the nearest car park is NCP Castle Terrace.
  • View information on NCP Castle Terrace (opens new tab) .
  • The nearest train station is Edinburgh Waverley.
  • The nearest tram stop is Princes Street.
  • The nearest bus station is Edinburgh.
  • For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
  • View information on getting here (opens new tab) .
• Getting In and Around View
  • There is step-free level access at the most accessible entrance.
  • There is step-free level access throughout the majority of areas, this may include the use of a lift.
  • The following areas have step-free access via ramps or slopes: the lift, the route between the cellar entrance and reception, and the garden.
  • The following areas have stepped access: the gallery reception meeting room on the ground floor, the female and male toilets down from the garden and the cellar meeting room and its female and male toilets on the basement floor.
  • Access throughout may include manual doors, doors permanently held open and narrow walkways.
  • The lower ground and ground floors can be accessed via a standard lift and stairs.
• Getting Help and Assistance View
  • There is seating available.
  • There is a portable hearing assistance system on request.
  • You can borrow or hire the following equipment: a manual wheelchair, walking aids and mobility scooter charging facilities.
  • British Sign Language interpreters can be provided on request.
  • There is a water bowl available for assistance dogs.
  • There is not a designated assistance dog spending area.
  • Additional facilities/services include: phone charging points and Wi-Fi.
  • Staff receive the following training: Disability Awareness Training.
• Related Access Guides View
  • View information on Kimpton Charlotte Square (opens new tab) .
  • View information on Kimpton Charlotte Square - Spa (opens new tab) .

You are on Toilet and Changing Facilities. Skip to the next section.

Toilet and Changing Facilities

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• Toilet Facilities View
  • There are 2 toilets with adaptations.
  • Toilets with adaptations are located off the garden foyer beyond reception, and to the right from the lift on the basement floor.
  • The transfer space varies between left and right in the toilets with adaptations.
  • The male and female step-free toilet facilities are located on the basement floor, to the right from the lift.
  • The male and female toilet facilities are located on the lower ground floor, down the steps beyond the rear garden bar.
• Changing Places and Changing Facilities View
  • Parent and baby changing facilities are located within the toilets with adaptations.

You are on Parking. Skip to the next section.

Parking

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• Drop-off Point View
  • There is a designated drop-off point available.
  • The designated drop-off point is located on George Steet, or in front of the building.
  • There is no dropped kerb from the drop-off point.
• On-street Parking View
  • On-street designated Blue Badge parking and standard parking is available.
  • The on-street designated Blue Badge parking bays are located in George Street.
  • The Blue Badge bays are clearly marked and signposted.
  • George Street may be closed off in winter months due to the festive ice rink installation.

You are on Entrance (The Gallery 1 and 2). Skip to the next section.

Entrance (The Gallery 1 and 2)

• This entrance is located on the left side of the hotel, on George Street.
• The entrance area is not clearly signed.
• There is a canopy or recess which provides weather protection at the entrance.
• There is step-free level access at the entrance.
• There are double manual doors at this entrance, however one door is locked.
• The door opens towards you.
• The width of the opening is 103cm.
• There is a small lip on the threshold of the opening.
• The doors have a low visual contrast.
• There is a second set of double manual doors, however one door is locked.
• The second door opens towards you.
• The width of the opening is 107cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (Main). Skip to the next section.

Entrance (Main)

• This entrance is located at the front of the hotel in Charlotte Square.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is stepped access at the entrance.
• There are 4 steps with no handrails.
• The steps are unmarked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 20cm.
• The depth of the steps is between 30cm and 45cm.
• There is a bell at a height of 96cm.
• There is a key fob/card reader at a height of 93cm.
• There are double manual doors at this entrance.
• The doors are permanently held open.
• The width of the opening is 88cm.
• The doors have a high visual contrast.
• There is a second set of double automatic doors.
• The second set of doors open towards you.
• The width of the opening is 117cm.
• The second set of doors have a low visual contrast.
• There is step-free level access as you enter.

You are on Entrance (The Cellar). Skip to the next section.

Entrance (The Cellar)

• This entrance is located at the front left of the hotel in Charlotte Square.
• The entrance area is clearly signed.
• There is not a canopy or recess which provides weather protection at the entrance.
• There is step-free access via a portable ramp at the entrance.
• The ramp gradient varies between slight and steep.
• The ramp is under 75cm wide with no handrails.
• The ramp bypasses the steps.
• There are 3 steps with no handrails.
• The steps are unmarked.
• The height of the steps is not between 15cm and 18cm.
• The height of the highest step is 21cm.
• The depth of the steps is not between 30cm and 45cm.
• There are double manual doors at this entrance.
• The doors open towards you.
• The width of the opening is 80cm.
• The doors have a high visual contrast.
• There is step-free level access as you enter.

You are on Getting Around The Building. Skip to the next section.

Getting Around The Building

• The following areas have step-free access via ramps or slopes: the lift, the route between the cellar entrance and reception, and the garden.
• The following areas have stepped access: the gallery reception meeting room on the ground floor, the female and male toilets from The Garden, the cellar meeting room and the female and male toilets on the basement floor.
• Access throughout the building may include manual doors and narrow walkways.
• Some flooring is shiny and patterned.
• The visual contrast between the walls and floor varies between low and high.
• There is background noise in some areas of the venue.
• Wayfinding signage is provided.
• The colour, design and typeface of signs is consistent throughout.
• Seating available in resting areas includes: chairs with armrests, chairs without armrests and armchairs.
• Lighting levels vary due to the size of the space.
• Lighting levels are adjustable in some areas.

You are on Eating and Drinking (The Garden). Skip to the next section.

Eating and Drinking (The Garden)

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• Location and Access View
  • The Garden is located at the rear of the garden foyer corridor.
  • The most accessible route has slight ramps or slopes, manual doors and narrow walkways.
  • There is step-free level access into this area.
  • There are double manual doors with a high visual contrast.
  • The doors open towards you.
  • The width of the opening is 150cm.
• Service View
  • This area has a bar where drinks can be ordered and staff who can provide assistance with ordering.
  • Full table service is available.
  • Menus are handheld, online, available in large print and available in Braille.
  • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
  • The following are available: drinking straws, takeaway cups and takeaway cutlery.
  • There is a portable hearing assistance system on request.
  • The hearing assistance system was tested and working at the time of the survey.
• Order and Payment View
  • The bar was surveyed.
  • The counter is located to the right as you enter the bar area.
  • There is step-free level access to the counter.
  • The height of the counter is 110cm.
  • There is not a lowered section at the counter.
  • The counter has windows, mirrors and patterned/distracting backgrounds.
• Seating Area View
  • There is step-free level access throughout the seating area.
  • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is space for an assistance dog to rest.
  • The flooring is patterned.
  • The walls and floor visual contrast varies between low and high.
  • Seating available in this area includes: chairs with armrests.
  • Furniture available in this area includes: tables and long tables.
  • The surface height of some of the tables is suitable for wheelchair users.
  • The clear height under some of the tables is suitable for wheelchair users.
  • There is background noise in this area.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable.

You are on Room (The Gallery Reception). Skip to the next section.

Room (The Gallery Reception)

• The room is located to the rear left of the bar area.
• The distance from the cellar entrance is 95m.
• The most accessible route to the room has slight ramps or slopes, a steep ramp or slope, steps, manual doors, doors permanently held open and narrow walkways.
• There is tactile and written text signage on or near the door.
• There is stepped access into the room.
• There are 3 steps with no handrails.
• The step markings are not clearly visible.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 15cm.
• The depth of the steps is not between 30cm and 45cm.
• There are double manual doors with a high visual contrast.
• One of the doors was locked at the time of the survey.
• The door opens inwards.
• The width of the opening is 60cm.
• There is step-free level access throughout the room.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is patterned.
• The walls and floor have a low visual contrast.
• There is a portable hearing assistance system on request.
• The hearing assistance system was tested and working at the time of the survey.
• Additional facilities/services include: a television with subtitles and a water dispenser.
• There is no (or very little) background noise in this room.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Lighting levels are adjustable.
• The layout of the room and facilities in the room varies depending on the function or event taking place.

You are on Room (The Gallery 1 and 2). Skip to the next section.

Room (The Gallery 1 and 2)

• The room is located to the rear of the garden foyer bar area.
• The distance from the Gallery 1 and 2 entrance is 5m.
• The most accessible route to the room has step-free level access.
• There is tactile and written text signage on or near the door.
• There is step-free level access into the room.
• There are double manual doors with a high visual contrast.
• The doors opens outwards.
• The width of the opening is 136cm.
• There is step-free level access throughout the room.
• The following areas have stepped access: the gallery reception.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is patterned.
• The walls and floor have a medium visual contrast.
• There is a portable hearing assistance system on request.
• The hearing assistance system was tested and working at the time of the survey.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• Lighting levels are adjustable.
• The layout of the room and facilities in the room varies depending on the function or event taking place.

You are on Room (The Drawing Room). Skip to the next section.

Room (The Drawing Room)

• The room is located through to the right of the hotel.
• The distance from the cellar entrance is 75m.
• The most accessible route to the room has slight ramps or slopes, steep ramps or slopes, manual doors, doors permanently held open, narrow walkways and narrow openings.
• There is tactile and written text signage on or near the door.
• There is step-free level access into the room.
• There is a single manual door with a high visual contrast.
• The door opens inwards.
• The width of the opening is 89cm.
• There is step-free level access throughout the room.
• Furniture can be moved to enable a manoeuvring space for a wheelchair user (150cm x 150cm).
• There is space for an assistance dog to rest.
• Some flooring is patterned.
• The walls and floor have a low visual contrast.
• Seating available in the room includes: armchairs, sofas and stools.
• Furniture available in the room includes: tables and coffee tables.
• Some surface heights are suitable for wheelchair users.
• The clear underside space of some surfaces is suitable for wheelchair users.
• There is a portable hearing assistance system on request.
• The hearing assistance system was tested and working at the time of the survey.
• Additional facilities/services include: a television with subtitles.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were uneven at the time of the survey, with pools of light and shade.
• Lighting levels are adjustable.

You are on Toilet with Adaptations (The Garden Foyer - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (The Garden Foyer - Right Hand Transfer)

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• Access View
  • The toilet surveyed is located in the garden foyer, up beyond reception.
  • The distance from the cellar entrance is 65m.
  • The most accessible route to the toilet has a slight ramp or slope, a steep ramp or slope, manual doors, doors permanently held open and narrow walkways.
  • There is step-free level access into the facility.
  • There is tactile and pictorial signage on or near the door.
  • The door opens outwards and has a high visual contrast.
  • The width of the door opening is 87cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 145cm (width) x 182cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
  • The lateral transfer space is 77cm (from the side of the toilet pan to the wall).
  • There is a push button flush for the toilet.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 47cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 50cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 74cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a wall mounted soap dispenser which can be reached when seated on the toilet.
  • The soap dispenser has a low visual contrast.
  • The soap dispenser is 114cm from the floor.
  • There is not a towel dispenser.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 100cm from the floor.
  • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a waste bin, a nappy/incontinence items bin and a sanitary bin.
  • There is one coat hook.
  • The coat hook is 149cm from the floor.
  • The height of the baby change facility when in use is 89cm.
  • The walls and floor have a low visual contrast.
  • Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.

You are on Lift (Main). Skip to the next section.

Lift (Main)

• The lift surveyed is located to the left after you enter via the cellar entrance.
• The distance from the entrance is 10m.
• The most accessible route to the lift has a slight ramp or slope.
• The lower ground, ground, first, second and third floors are accessed by this lift.
• The lift door has a low visual contrast.
• The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
• The external lift control buttons have Braille markings and a medium visual contrast.
• All of the external lift controls are at a suitable height for a wheelchair user.
• The lift door opening width is 80cm.
• The internal dimensions of the lift are 110cm (width) x 175cm (depth).
• The internal lift control buttons have tactile markings and a medium visual contrast.
• All of the internal lift controls are at a suitable height for a wheelchair user.
• Internally the lift has: a mirror to aid reversing and a visual floor indicator.
• Lighting levels were even at the time of the survey, with unshaded light sources.
• There is an additional lift to the rear of the hotel.

You are on Stairs (Main). Skip to the next section.

Stairs (Main)

• The stairs surveyed are located ahead from the cellar entrance.
• The basement, ground, first, second and third floors can be accessed by these stairs.
• There are 20+ steps between floors.
• The steps are unmarked and have a handrail on the right going up.
• The handrail is easy to grip.
• The handrail covers the flight of stairs throughout its length.
• The handrail does not extend horizontally beyond the first and last step.
• The height of the steps is between 15cm and 18cm.
• The depth of the steps is not between 30cm and 45cm.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• There is a slight slope before the stairs going down from the ground floor.
  There are handrails on both sides between the ground and lower ground floors.

You are on Room (The Cellar). Skip to the next section.

Room (The Cellar)

• The room is located down from the lower ground floor.
• The distance from the lift is 5m.
• The most accessible route to the room has a lift, a slight ramp or slope and steps.
• There is written text signage on or near the door.
• There is stepped access into the room.
• There are 4 steps with handrails on both sides.
• The handrails are not easy to grip.
• The handrails cover the flight of stairs throughout its length.
• The handrails do not extend horizontally beyond the first and last step.
• The steps are clearly marked.
• The height of the steps is between 15cm and 18cm.
• The height of the highest step is 16cm.
• The depth of the steps is not between 30cm and 45cm.
• There are double manual doors with a medium visual contrast.
• The doors opens inwards.
• The width of the opening is 152cm.
• There is step-free level access throughout the room, this may include the use of a lift.
• The following areas have stepped access: the rear female and male standard toilets.
• There is room for a wheelchair user to manoeuvre (150cm x 150cm).
• There is space for an assistance dog to rest.
• The flooring is shiny.
• The walls and floor have a medium visual contrast.
• There is a portable hearing assistance system on request.
• The hearing assistance system was tested and working at the time of the survey.
• Additional facilities/services include: a television with subtitles and a water dispenser.
• There is background noise in this area which varies depending on the function/event.
• Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
• Lighting levels are adjustable.
• The layout of the room and facilities in the room varies depending on the function or event taking place.

You are on Toilet with Adaptations (Lower Ground Floor - Left Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lower Ground Floor - Left Hand Transfer)

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• Access View
  • The toilet surveyed is located on the lower ground floor, to the right from the main lift.
  • The distance from the main lift is 10m.
  • The most accessible route to the toilet has a lift and a slight ramp or slope.
  • There is step-free level access into the facility.
  • There is tactile and pictorial signage on or near the door.
  • The door opens outwards and has a low visual contrast.
  • The width of the door opening is 88cm.
  • The door has a lever twist lock.
  • Internally the door has a high visual contrast.
  • There is not a grab rail on the internal door.
• Dimensions and Features View
  • The dimensions of the cubicle are 142cm (width) x 203cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
  • There is a lateral transfer space to the left as you face the toilet.
  • The lateral transfer space is 70cm (from the side of the toilet pan).
  • There is a push button flush for the toilet.
  • There is a horizontal grab rail on the non-transfer side.
  • The horizontal grab rail has a low visual contrast.
  • There is a vertical grab rail on the transfer side.
  • The vertical grab rail has a low visual contrast.
  • There is a dropdown rail on the transfer side.
  • The dropdown rail has a low visual contrast.
  • The toilet seat is 44cm from the floor.
  • The toilet seat has a low visual contrast.
  • The toilet has a padded backrest.
  • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
  • The toilet roll holder has a low visual contrast.
  • The toilet roll holder is 81cm from the floor.
  • The wash basin and taps can be reached when seated on the toilet.
  • The wash basin is 73cm from the floor.
  • The wash basin has a lever mixer tap.
  • The vertical grab rails are on both sides of the wash basin.
  • The wash basin grab rails have a low visual contrast.
  • There is a soap dispenser, however it is not wall mounted.
  • There are paper towels for drying hands.
  • There is a wall mounted hand dryer.
  • The hand dryer has a low visual contrast.
  • The hand dryer is 107cm from the floor.
  • There is a pull cord emergency alarm but it was tied up at the time of the survey.
  • There is a mirror.
  • There is no shelf.
  • The cubicle has a nappy/incontinence items bin and a sanitary bin.
  • There are no coat hooks.
  • The height of the baby change facility when in use is 94cm.
  • The walls and floor have a low visual contrast.
  • Lighting levels were even at the time of the survey, with unshaded light sources.