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Access Guide

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Accommodation Overview

Toilet and Changing Facilities

  • Toilet Facilities View
    • There are 2 toilets with adaptations.
    • Toilets with adaptations are located to the left as you enter the basement floor, and on the ground floor before reception.
    • The transfer space varies between left and right in the toilets with adaptations.
    • The male and female toilet facilities are located on the basement, ground and second floors.
  • Changing Places and Changing Facilities View
    • Parent and baby changing facilities are located within the ground floor toilet with adaptations.

Parking

Entrance (Main)

  • This entrance is located at the front of the hotel, on Blythswood Square.
  • The entrance area is clearly signed.
  • There is a canopy or recess which provides weather protection at the entrance.
  • There is stepped access at the entrance.
  • There are 9 steps with handrails on both sides.
  • The handrails are easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 18cm.
  • The depth of the steps is between 30cm and 45cm.
  • There is a bell at a height of 110cm.
  • The bell is located on the right at the bottom of the steps.
  • There are double manual doors at this entrance.
  • The doors open towards you.
  • The width of the opening is 196cm.
  • The doors have a low visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors are permanently held open.
  • The width of the opening is 176cm.
  • The second set of doors have a low visual contrast.
  • There is step-free level access as you enter.

Entrance (Lift - West George Street)

  • This entrance is located on West George Street.
  • The entrance area is not clearly signed.
  • There is not a canopy or recess which provides weather protection at the entrance.
  • There is step-free level access at the entrance.
  • There is a raised threshold in the gateway.
  • There is a bell at a height of 127cm.
  • This entrance can only be opened by staff, please contact the venue in advance.
  • There is a single manual gate at this entrance.
  • The gate opens away from you.
  • The width of the opening is 100cm.
  • The gate has a low visual contrast.
  • There is a second set of double manual doors.
  • The second set of doors open towards you.
  • The width of the opening is 86cm.
  • There is a small lip on the threshold of the opening.
  • The second set of doors have a high visual contrast.
  • There is step-free level access as you enter.

Toilet with Adaptations (Basement Floor - Right Hand Transfer)

  • Access View
    • The toilet surveyed is located on the basement floor, to the left after you enter via the lift entrance on West George Street, beyond the lift.
    • The distance from the entrance is 20m.
    • The most accessible route to the toilet has a slight ramp or slope, doors permanently held open and narrow walkways.
    • There is step-free level access into the facility.
    • There is pictorial and written text signage on or near the door.
    • The door opens outwards and has a low visual contrast.
    • The width of the door opening is 87cm.
    • The door has a lever twist lock.
    • Internally the door has a low visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 162cm (width) x 204cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
    • The lateral transfer space is 92cm (from the side of the toilet pan to the wall).
    • There is a push button flush for the toilet.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low visual contrast.
    • The toilet has a padded backrest.
    • There is a wall mounted toilet roll holder which cannot be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin and taps can be reached when seated on the toilet.
    • The wash basin is 72cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rail has a high visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a hand towel for drying hands.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The cubicle has a sanitary bin and a pedal bin.
    • There are no coat hooks.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey, with unshaded light sources.

Lift (West George Street)

  • The lift surveyed is located to the left after you enter via the lift entrance on West George Street.
  • The distance from the entrance is 15m.
  • The most accessible route to the lift has step-free level access and a slight ramp or slope.
  • The basement, ground, second, fourth and fifth floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 89cm.
  • The internal dimensions of the lift are 118cm (width) x 151cm (depth).
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • All of the internal lift controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit and a visual floor indicator.
  • Lighting levels were even at the time of the survey.

Reception

  • The reception is located on the ground floor.
  • The distance from the West George Street lift is 25m.
  • The most accessible route to reception has doors permanently held open.
  • There is step-free level access to reception.
  • The height of the reception desk is 90cm.
  • There is not a lowered section at the desk.
  • The reception has mirrors and patterned/distracting backgrounds.
  • There is not a hearing assistance system.
  • The Guest Services counter is located on the ground floor, to the right of the reception desks.
    The height of the Guest Services counter is 80cm.
  • There may be background noise in this area.
  • The flooring is shiny and patterned.
  • Lighting levels vary due to the size of the space.
  • There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
  • There is space for an assistance dog to rest in the seating area.
  • Seating available in this area includes: chairs with armrests, chairs without armrests, armchairs and sofas.
  • Furniture available in this area includes: coffee tables.

Counter (Concierge)

  • The counter is located on the ground floor, to the rear of the reception foyer.
  • The distance from the West George Street lift is 35m.
  • The most accessible route to the counter has doors permanently held open.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a lowered section at the counter.
  • The counter has windows.
  • There is not a hearing assistance system.
  • There may be background noise in this area.
  • The flooring is shiny and patterned.
  • Lighting levels vary due to the size of the space.

Getting Around The Building

  • The following areas have step-free access via ramps : the basement floor, ground floor corridor from the lift, first floor near the salon, and the fourth and fifth floor corridors.
  • The following areas have stepped access: floor zero near the lift, the nook terrace and the restaurant. The restaurant steps can be bypassed via a platform lift.
  • There are 3 standard lifts in the building, the West George Street lift, the main lift and the rear lift.
    The main lift and rear lift gives access to all floors.
    The West George Street lift gives access from the lift entrance on the basement floor to the ground, second, fourth and fifth floors.
  • Access throughout the building may include manual doors and doors permanently held open.
  • Some flooring is shiny and patterned.
  • The visual contrast between the walls and floor varies between low and high.
  • There may be background noise.
  • Wayfinding signage is provided.
  • The colour, design and typeface of signs is consistent throughout.
  • Seating available in resting areas includes: chairs with armrests, chairs without armrests, armchairs and sofas.
  • Lighting levels vary due to the size of the space.
  • Lighting levels are adjustable in some areas.

Lift (isag Restaurant)

  • The lift surveyed is located through to the right of the main restaurant steps.
  • This lift is a platform lift.
  • The distance from the West George Street lift is 40m.
  • The most accessible route to the lift has a lift, slight ramps or slopes, manual doors and doors permanently held open.
  • The ground and lower ground floors are accessed by this lift.
  • The lift does not have a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • Some of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 86cm.
  • The internal dimensions of the lift are 97cm (width) x 121cm (depth).
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • None of the internal lift controls are at a suitable height for a wheelchair user.
  • The lift is slow moving and the button needs to be pressed constantly when in use.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • This lift may be set to function as steps, but once pressed and held, the controls bring it to a level surface.
    This lift bypasses the main steps down from the reception foyer into the restaurant.
    The door to this lift is located along to the right of the main steps, in the foyer seating area.

Eating and Drinking (isag Restaurant)

  • Location and Access View
    • The restaurant is located on the lower ground floor, down from the reception foyer.
    • The most accessible route has a platform lift, slight ramps or slopes and doors permanently held open.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where food and drink can be ordered, a buffet counter, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available.
    • Menus are handheld and online.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 110cm.
    • There is not a lowered section at the counter.
    • The counter has patterned/distracting backgrounds, glazed screens and windows.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is shiny and patterned.
    • The walls and floor visual contrast varies between low and high.
    • Seating available in this area includes: chairs with armrests, benches and high stools.
    • Furniture available in this area includes: tables and booths.
    • Some chairs are fixed.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There is background noise in this area.
    • Lighting levels vary due to the size of the space.
    • Lighting levels are adjustable.

Entrance (The Nook Terrace)

  • This entrance is located to the rear of the reception foyer.
  • The entrance area is clearly signed.
  • There is step-free level access at the entrance.
  • There is a single manual door at this entrance.
  • The door opens by sliding.
  • The width of the opening is 170cm.
  • There is a small lip on the threshold of the opening.
  • The door has a low visual contrast.
  • There is stepped access as you enter.
  • There are 5 steps with handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails do not extend horizontally beyond the first and last step.
  • The steps are unmarked.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 17cm.
  • The depth of the steps is not between 30cm and 45cm.

Toilet with Adaptations (Ground Floor - Left Hand Transfer)

  • Access View
    • The toilet surveyed is located on the ground floor before reception.
    • The distance from the West George Street lift is 15m.
    • The most accessible route to the toilet has a lift, slight ramps or slopes and doors permanently held open.
    • There is step-free level access into the facility.
    • There is tactile and pictorial signage on or near the door.
    • The door opens outwards and has a high visual contrast.
    • The width of the door opening is 92cm.
    • The door has a lever twist lock.
    • Internally the door has a medium visual contrast.
    • There is not a grab rail on the internal door.
  • Dimensions and Features View
    • The dimensions of the cubicle are 158cm (width) x 226cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 90cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a high visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a high visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a high visual contrast.
    • The toilet seat is 44cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a high visual contrast.
    • The toilet roll holder is 100cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 44cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a high visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a hand towel for drying hands.
    • There is not a hand dryer.
    • There is a pull cord emergency alarm, however it is not within 10cm from the floor.
    • There is a mirror.
    • The cubicle has a nappy/incontinence items bin and a sanitary bin.
    • There are no coat hooks.
    • The height of the baby change facility when in use is 80cm.
    • The walls and floor visual contrast varies between low and high.
    • Lighting levels were even at the time of the survey.

Bedroom and Ensuite with Adaptations (Room 8 - Wheel-in Shower)

  • Bedroom Access View
    • The bedroom surveyed is located on the ground floor.
    • The distance from the West George Street lift is 40m.
    • The most accessible route to the bedroom has a lift and doors permanently held open.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 87cm.
  • Bedroom Features View
    • The bedroom has a double bed.
    • The top of the mattress is 60cm from the floor.
    • The space under the bed is 14cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
    • The following is available in this bedroom: a chair without armrests, an armchair, a sofa, bedside plug sockets, a coffee table, a desk and a TV with subtitles.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.
    • This bedroom does not have an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens outwards and has a low visual contrast.
    • The width of the door opening to the ensuite is 87cm.
    • Internally the door has a low visual contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • The dimensions of the ensuite are 223cm (width) x 184cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 142cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • There is a horizontal grab rail on the non-transfer side.
    • The horizontal grab rail has a low visual contrast.
    • There is a vertical grab rail on the transfer side.
    • The vertical grab rail has a low visual contrast.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 48cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 53cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 74cm from the floor.
    • The wash basin has a lever mixer tap.
    • The vertical grab rails are on both sides of the wash basin.
    • The wash basin grab rails have a low visual contrast.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The ensuite has a pedal bin.
    • There is one coat hook.
    • The coat hook is 161cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • The ensuite has a wheel-in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is a detachable shower head.
    • The shower controls are lever mixer.
    • There is a flip-down shower seat.
    • The shower seat is 48cm from the floor.
    • There are grab rails and dropdown rails for the shower.
    • The shower grab rails have a low visual contrast.
    • The shower dropdown rails have a low visual contrast.

Lift (Main)

  • The lift surveyed is located to the rear right of the reception foyer.
  • The distance from the West George Street lift is 50m.
  • The most accessible route to the lift has a lift, slight ramps or slopes and doors permanently held open.
  • The spa, floor zero, ground, first, second, third, fourth and fifth floors are accessed by this lift.
  • The lift door has a high visual contrast.
  • The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
  • The external lift control buttons have tactile markings and a medium visual contrast.
  • All of the external lift controls are at a suitable height for a wheelchair user.
  • The lift door opening width is 90cm.
  • The internal dimensions of the lift are 118cm (width) x 160cm (depth).
  • The internal lift control buttons have tactile markings and a medium visual contrast.
  • The majority of the internal controls are at a suitable height for a wheelchair user.
  • Internally the lift has: a separate door to exit, a mirror to aid reversing, a visual floor indicator and a list of floor services/facilities.
  • Lighting levels were even at the time of the survey, with unshaded light sources.
  • There is a similar lift to the rear of the building.

Stairs

  • The stairs surveyed are located through to the left after you enter via the lift entrance on West George Street.
  • The basement, ground, first, second, third, fourth and fifth floors can be accessed by these stairs.
  • There are 20+ steps between floors.
  • The steps are clearly marked and have handrails on both sides.
  • The handrails are not easy to grip.
  • The handrails cover the flight of stairs throughout its length.
  • The handrails extend horizontally beyond the first and last step.
  • The height of the steps is between 15cm and 18cm.
  • The height of the highest step is 15cm.
  • The depth of the steps is between 30cm and 45cm.
  • Lighting levels vary due to the size of the space.

Stairs

  • The stairs surveyed are located by reception.
  • There are 20+ steps between floors.
  • The steps are unmarked and have a handrail on the right going up.
  • The handrail is not easy to grip.
  • The handrail covers the flight of stairs throughout its length.
  • The handrail does not extend horizontally beyond the first and last step.
  • Lighting levels vary due to the size of the space.

Eating and Drinking (First Floor - The Salon)

  • Location and Access View
    • The Salon is located on the first floor, to the left from the West George Street lift.
    • The most accessible route has a lift, slight ramps or slopes and manual doors.
    • There is step-free level access into this area.
  • Service View
    • This area has a bar where drinks can be ordered, staff who can provide assistance with ordering and numerous seating options.
    • Full table service is available on request only.
    • Menus are handheld.
    • The following dietary requirements can be catered for: gluten free, dairy free, lactose free, nut allergy, vegetarian and vegan.
    • The following are available: drinking straws, takeaway cups and takeaway cutlery.
    • There is not a hearing assistance system.
  • Order and Payment View
    • The bar was surveyed.
    • There is step-free level access to the counter.
    • The height of the counter is 112cm.
    • There is not a lowered section at the counter.
    • The counter has glazed screens and windows.
  • Seating Area View
    • There is step-free level access throughout the seating area.
    • There is some room for a wheelchair user to manoeuvre (150cm x 150cm).
    • There is space for an assistance dog to rest.
    • Some flooring is patterned.
    • The walls and floor have a medium visual contrast.
    • Seating available in this area includes: chairs with armrests, chairs without armrests, sofas and high stools.
    • Furniture available in this area includes: tables, coffee tables and high tables.
    • The surface height of some of the tables is suitable for wheelchair users.
    • The clear height under some of the tables is suitable for wheelchair users.
    • There may be background noise in this area.
    • Lighting levels vary due to the size of the space.
    • Lighting levels are adjustable.

Bedroom and Ensuite with Adaptations (Second Floor - Room 221 - Wheel-in Shower)

  • Bedroom Access View
    • The bedroom surveyed is located on the second floor, ahead from the West George Street lift.
    • The distance from the lift is 5m.
    • The most accessible route to the bedroom has slight ramps or slopes, a lift and manual doors.
    • There is step-free level access into the bedroom.
    • There is numbered signage on or near the door.
    • The door opens inwards and has a high visual contrast.
    • The width of the door opening is 91cm.
  • Bedroom Features View
    • The bedroom has a super king bed which can be split into two singles.
    • The top of the mattress is 69cm from the floor.
    • The space under the bed is 5cm from the floor.
    • There is room for a wheelchair user to manoeuvre next to the bed (150cm x 150cm).
    • The following is available in this bedroom: a mixture of chairs with and without armrests, bedside plug sockets, a coffee table, a desk and a TV with subtitles.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • Lighting levels are adjustable.
    • This bedroom does not have an adjoining room.
  • Ensuite Access View
    • There is step-free level access into the ensuite.
    • The ensuite door opens inwards and has a high visual contrast.
    • The width of the door opening to the ensuite is 74cm.
    • Internally the door has a high visual contrast.
    • There is not a grab rail on the internal door.
  • Ensuite Dimensions and Features View
    • There is a lateral transfer space to the left as you face the toilet, however it is obstructed.
    • The lateral transfer space is 85cm (from the side of the toilet pan).
    • There is a push button flush for the toilet.
    • There is no horizontal grab rail for the toilet.
    • There is no vertical grab rail for the toilet.
    • There is a dropdown rail on the transfer side.
    • The dropdown rail has a low visual contrast.
    • The toilet seat is 52cm from the floor.
    • The toilet seat has a low visual contrast.
    • There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
    • The toilet roll holder has a low visual contrast.
    • The toilet roll holder is 61cm from the floor.
    • The wash basin and taps cannot be reached when seated on the toilet.
    • The wash basin is 81cm from the floor.
    • The wash basin has a lever mixer tap.
    • There are no vertical grab rails at the wash basin.
    • There is a soap dispenser, however it is not wall mounted.
    • There is a pull cord emergency alarm within 10cm from the floor.
    • There is a mirror.
    • There is no shelf.
    • The ensuite has a pedal bin.
    • There is one coat hook.
    • The coat hook is 179cm from the floor.
    • The walls and floor have a low visual contrast.
    • Lighting levels were even at the time of the survey, with unshaded light sources.
    • The ensuite has a wheel-in shower.
    • There is not room for a wheelchair user to manoeuvre in the shower (150cm x 150cm).
    • There is a fixed height shower head.
    • The shower controls are twist turn mixer.
    • There is no shower seat.
    • There is a grab rail for the shower.
    • The shower grab rail has a low visual contrast.