Access Guide
Overview
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About
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- This is a meetings/events and multi-purpose function space within the Hilton Woking hotel.
- Facilities available in the venue include: multiple meeting rooms, a boardroom and a ballroom.
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Parking and Public Transport
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- The venue shares a car park which has Blue Badge parking available.
- There is a drop-off point.
- The nearest parking is located on Victoria Way.
- View information on Victoria Place Woking Car Park - Red (opens new tab) .
- The nearest train station is Woking.
- For the latest travel options and information you can plan your travel using Google Maps (opens new tab).
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Getting In and Around
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- There is step-free level access at the most accessible entrance.
- Access is via the lifts from within the Hilton Woking hotel.
- There is step-free level access throughout the majority of areas.
- The following areas have step-free access via ramps or slopes: the car park entrance on the 6th floor.
- Access throughout may include manual doors and doors permanently held open.
- The 6th - 8th floors can be accessed via a standard lift.
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Getting Help and Assistance
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- There is seating available.
- There is no hearing assistance system.
- You can borrow or hire the following equipment: a manual wheelchair.
- Documents are available in the following formats: large print.
- There is a water bowl available for assistance dogs.
- There is not a designated assistance dog spending area.
- Facilities/services include: Wi-Fi and phone charging points.
- Staff receive the following training: accessibility training.
- Related Access Guides View
Toilet and Changing Facilities
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Toilet Facilities
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- There are 2 toilets with adaptations.
- Toilets with adaptations are located on the 6th and 8th floors.
- The transfer space varies between left and right in the toilets with adaptations.
- Ambulant toilet facilities are located on the 6th and 8th floors.
- The male and female step-free toilet facilities are located on the 6th and 8th floors.
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Changing Places and Changing Facilities
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- The Changing Places toilet facilities are located on the 6th floor.
- Parent and baby changing facilities are located within the toilet with adaptations on the 6th floor.
Parking (Victoria Place Woking Car Park - Red)
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Car Park
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- The car park is located on Victoria Way.
- The car park is multi-storey.
- The car park surface consists of concrete.
- The height of the restriction barrier is 210cm.
- There are 15+ designated Blue Badge parking bays available.
- The Blue Badge bays are clearly marked and signposted.
- The surveyed Blue Badge parking bay dimensions are 230cm (width) x 488cm (depth).
- There is a marked zone to both sides and rear.
- The width of the marked zone is 134cm.
- The nearest designated bay is 86m from the car park entrance.
- The most accessible route from the Blue Badge parking has step-free level access.
- There is no dropped kerb from the designated Blue Badge parking.
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Charges and Restrictions
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- Parking is not free for all users.
- Parking is free for Blue Badge holders.
- Clearly presented parking signs are available.
- Payment machines are located on the ground floor of Victoria Place Shopping Centre.
- There is a payment machine with controls at a suitable height for a wheelchair user.
- There is a level manoeuvring space for a wheelchair user in front of the payment machine (185cm x 210cm).
- View information on parking policies/charges (opens new tab).
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Electric Vehicle Charging Points
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- There are more than 50 electric vehicle charging points.
- The dimensions of the surveyed electric vehicle charging bay are 228cm (width) x 478cm (depth).
- The controls are at a suitable height for a wheelchair user.
- The charging points require tap and pay (contactless payment).
- There are more than 20 electric vehicle charging points designated for Blue Badge holders.
- The dimensions of the surveyed electric vehicle charging bay designated for Blue Badge holders are 230cm (width) x 488cm (depth).
- The controls for the Blue Badge charging points are at a suitable height for a wheelchair user.
- The charging points designated for Blue Badge holders require tap and pay (contactless payment).
- The nearest Blue Badge charging point is 84m from the car park entrance.
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Drop-off Point
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- There is a designated drop-off point available.
- The designated drop-off point is located in front of the hotel by the concierge entrance.
- There is a dropped kerb without tactile paving from the drop-off point.
Drop-off Point
- There is a designated drop-off point available.
- The designated drop-off point is located on the ground floor, in front of the concierge entrance.
- There is a dropped kerb without tactile paving from the drop-off point.
Entrance (Concierge Entrance)
- This entrance is located on Victoria Way.
- The entrance area is clearly signed.
- There is a canopy or recess which provides weather protection at the entrance.
- There is step-free level access at the entrance.
- There is step-free level access as you enter.
- This entrance was out of use at the time of the survey.
Entrance (8th Floor - Car Park)
- This entrance is located on the 8th floor of the car park.
- The approach to the entrance has bollards.
- The entrance area is clearly signed.
- There is step-free access via ramp at the entrance.
- The ramp has a slight gradient.
- The ramp is over 150cm wide with handrails on both sides.
- There is a buzzer at a height of 100cm.
- There is a key fob/card reader at a height of 84cm.
- There are double automatic doors at this entrance, however one door is locked.
- The doors open towards you.
- The width of the opening is 125cm.
- There is a small lip on the threshold of the opening.
- The doors have a low visual contrast.
- There is a push pad or push button to exit at a height of 108cm.
- There is a second set of double manual doors.
- The second set of doors open towards you.
- The width of the opening is 152cm.
- The second set of doors have a medium visual contrast.
- The minimum width between the bollards is 101cm.
- There is step-free level access as you enter.
Lift
- The lift surveyed is located ahead as you enter via the car park entrance.
- The distance from the car park entrance is 38m.
- The most accessible route to the lift has step-free level access and doors permanently held open.
- The ground and sixth to twenty second floor are accessed by this lift.
- The lift door has a high visual contrast.
- The lift has a level manoeuvring space in front of it for a wheelchair user (150cm x 150cm).
- The external lift control buttons have tactile markings and a high visual contrast.
- Some of the external lift controls are at a suitable height for a wheelchair user.
- The lift door opening width is 109cm.
- The internal dimensions of the lift are 190cm (width) x 132cm (depth).
- The internal lift control buttons have tactile markings and a high visual contrast.
- Some of the internal lift controls are at a suitable height for a wheelchair user.
- Internally the lift has: a mirror to aid reversing, a hearing assistance alarm system, a visual floor indicator, an audible announcer and a list of floor services/facilities.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
- There are other lifts available at this location which are of a similar size.
Reception (7th Floor)
- The reception is located ahead and to the right after entering through the car park entrance.
- The distance from the car park entrance is 23m.
- There is step-free level access to reception.
- The height of the reception desk is 108cm.
- There is not a lowered section at the desk.
- The reception has patterned/distracting backgrounds.
- There is a fixed hearing assistance system which is not clearly signed.
- The hearing assistance system was tested and working at the time of the survey.
- There may be background noise in this area.
- The flooring is patterned.
- Lighting levels vary due to the size of the space.
- There is room for a wheelchair user to manoeuvre in the seating area (150cm x 150cm).
- There is space for an assistance dog to rest in the seating area.
- Seating available in this area includes: chairs with armrests and chairs without armrests.
- Furniture available in this area includes: tables and coffee tables.
Getting Around (Reception and Concierge - 7th Floor and Ground Floor)
- There is step-free level access throughout all areas.
- Some flooring is patterned.
- The visual contrast between the walls and floor varies between low and high.
- There may be background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: chairs without armrests and sofas.
- Lighting levels vary due to the size of the space.
- Lighting levels are adjustable in some areas.
Getting Around (6th to 8th Floor - Meetings and Events)
- There is step-free level access throughout the majority of areas, this may include the use of a lift.
- The following areas have step-free access via ramps or slopes: the car park entrance on the 6th floor.
- Access throughout may include manual doors and doors permanently held open.
- There is a high visual contrast between the walls and floor in all areas.
- There may be background noise.
- Wayfinding signage is provided.
- The colour, design and typeface of signs is consistent throughout.
- Seating available in the walkways includes: sofas and high stools.
- Lighting levels were low at the time of the survey.
- Lighting levels are adjustable in some areas.
Toilet with Adaptations (6th Floor - Left Hand Transfer)
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Access
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- The toilet surveyed is located on the 6th floor, to the left as you exit the lift.
- The distance from the lift is 9m.
- The most accessible route to the toilet has step-free level access, a lift and doors permanently held open.
- There is step-free level access into the facility.
- There is pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 89cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 155cm (width) x 220cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the left as you face the toilet.
- The lateral transfer space is 99cm (from the side of the toilet pan).
- There is a push button flush on the wall above the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a medium visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a medium visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a medium visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 56cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a sensor tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a medium visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 96cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a medium visual contrast.
- The towel dispenser is 95cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The cubicle has a sanitary bin and a pedal bin.
- There is one coat hook.
- The coat hook is 148cm from the floor.
- The height of the baby change facility when in use is 103cm.
- The walls and floor have a low visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Changing Places (6th Floor - Right Hand Transfer)
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Location and Access
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- The Changing Places facility surveyed is located on the 6th floor, to the rear of the lift.
- The Changing Places toilet is in addition to other toilet facilities.
- The distance from the lift is 16m.
- The most accessible route to the Changing Places facility has step-free level access, a lift and doors permanently held open.
- There is step-free level access into the facility.
- There is tactile, pictorial and written text signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 105cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
- The dimensions of the facility are 290cm (width) x 398cm (depth) and there is room for a wheelchair user to manoeuvre (180cm x 180cm).
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Toilet Details
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- There is a lateral transfer space to the right as you face the toilet.
- The transfer space on the right as you face the toilet is 149cm.
- There is a push button flush on the wall above the cistern.
- There is no horizontal grab rail for the toilet.
- There are vertical grab rails on both sides of the toilet.
- The vertical grab rails have a medium visual contrast.
- There are dropdown rails on both sides of the toilet.
- The dropdown rails have a medium visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 91cm from the floor.
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Changing Bench and Hoist Details
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- The changing bench is wall mounted and height adjustable.
- The length of the changing bench is 185cm.
- The facility hoist is powered overhead and accesses all areas.
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Other Facilities
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- There is a fixed height wash basin.
- The wash basin is 86cm from the floor.
- The wash basin has a lever mixer tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a medium visual contrast.
- There is a wall mounted soap dispenser.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 126cm from the floor.
- There is a wall mounted towel dispenser.
- The towel dispenser has a medium visual contrast.
- The towel dispenser is 94cm from the floor.
- A wide paper roll dispenser is available.
- The height of the wide paper roll dispenser is 92cm.
- There is not a hand dryer.
- There is a pull cord emergency alarm, however it is not within 10cm from the floor.
- There is a full length mirror.
- There is no shelf.
- The facility has no disposal facilities.
- There are multiple coat hooks.
- The coat hooks are 105cm and 140cm from the floor.
- A privacy screen is available.
- The walls and floor have a low visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Room (6th Floor - Beaufort Ballroom 1 and 2)
- The room is located on the 6th floor, to the left as you exit the lift.
- The distance from the lift is 13m.
- The most accessible route to the room has step-free level access, a lift and doors permanently held open.
- There is written text and numbered signage on or near the door.
- There is step-free level access into the room.
- There are double manual doors with a high visual contrast.
- The doors opens outwards.
- The width of the opening is 168cm.
- There is step-free level access throughout the room.
- The walls and floor have a high visual contrast.
- There is not a hearing assistance system.
- Additional facilities/services include: a flashing fire alarm.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels were low at the time of the survey.
- Lighting levels are adjustable.
- This room can either be partitioned down the middle to create two separate ballrooms, or opened up into one large ballroom.
There is a pre-function space before the doors into the ballroom which includes a bar at a height of 112cm.
The layout of this room varies depending on the function or event taking place.
Toilet with Adaptations (8th Floor - Right Hand Transfer)
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Access
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- The toilet surveyed is located on the 8th floor, to the right as you exit the lift and to the end of the corridor.
- The distance from the lift is 23m.
- The most accessible route to the toilet has step-free level access, a lift and doors permanently held open.
- There is step-free level access into the facility.
- There is tactile and pictorial signage on or near the door.
- The door opens outwards and has a high visual contrast.
- The width of the door opening is 86cm.
- The door has a lever twist lock.
- Internally the door has a high visual contrast.
- There is a grab rail on the internal door with a high visual contrast.
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Dimensions and Features
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- The dimensions of the cubicle are 160cm (width) x 218cm (depth) and there is not room for a wheelchair user to manoeuvre (150cm x 150cm).
- There is a lateral transfer space to the right as you face the toilet, however it is obstructed.
- The lateral transfer space is 95cm (from the side of the toilet pan).
- There is a push button flush on the wall above the cistern.
- There is a horizontal grab rail on the non-transfer side.
- The horizontal grab rail has a medium visual contrast.
- There is a vertical grab rail on the transfer side.
- The vertical grab rail has a medium visual contrast.
- There is a dropdown rail on the transfer side.
- The dropdown rail has a medium visual contrast.
- The toilet seat is 48cm from the floor.
- The toilet seat has a low visual contrast.
- The toilet has a padded backrest.
- There is a wall mounted toilet roll holder which can be reached when seated on the toilet.
- The toilet roll holder has a medium visual contrast.
- The toilet roll holder is 55cm from the floor.
- The wash basin and taps can be reached when seated on the toilet.
- The wash basin is 74cm from the floor.
- The wash basin has a sensor tap.
- The vertical grab rails are on both sides of the wash basin.
- The wash basin grab rails have a medium visual contrast.
- There is a wall mounted soap dispenser which can be reached when seated on the toilet.
- The soap dispenser has a medium visual contrast.
- The soap dispenser is 94cm from the floor.
- There is a wall mounted towel dispenser which cannot be reached when seated on the toilet.
- The towel dispenser has a medium visual contrast.
- The towel dispenser is 92cm from the floor.
- There is not a hand dryer.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is a mirror.
- There is no shelf.
- The cubicle has a sanitary bin and a pedal bin.
- There is one coat hook.
- The coat hook is 147cm from the floor.
- The walls and floor have a low visual contrast.
- Lighting levels were uneven at the time of the survey, with pools of light and shade and unshaded light sources.
Room (8th Floor - The Pascoe Suite 1 and 2)
- The room is located on the 8th floor, to the left as you exit the lift.
- The distance from the lift is 24m.
- The most accessible route to the room has step-free level access, a lift and doors permanently held open.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 86cm.
- This door provides entry into Pascoe Suite 2.
There is an additional identical door to the left of this one, which provides entry into Pascoe Suite 1. - There is step-free level access throughout the room.
- The walls and floor visual contrast varies between low and high.
- There is not a hearing assistance system.
- Additional facilities/services include: a flashing fire alarm.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
- The room can be partitioned to create two separate suites or opened up as one large suite.
The layout of this room varies depending on the function or event taking place.
Room (8th Floor - The Boardroom)
- The room is located on the 8th floor, to the left as you exit the lift.
- The distance from the lift is 19m.
- The most accessible route to the room has step-free level access, a lift and doors permanently held open.
- There is written text signage on or near the door.
- There is step-free level access into the room.
- There is a single manual door with a high visual contrast.
- The door opens inwards.
- The width of the opening is 86cm.
- There is step-free level access throughout the room.
- The walls and floor have a high visual contrast.
- There is not a hearing assistance system.
- Additional facilities/services include: a flashing fire alarm and a television with subtitles.
- There is background noise in this area which varies depending on the function/event.
- Lighting levels vary due to the use of large glazed walls.
- Lighting levels are adjustable.
- The layout of this room varies depending on the function or event taking place.