You are on Conference Facilities Summary. Skip to the next section.

Conference Facilities Summary

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• Related Access Guide(s) View
  • For the Hilton The Waldorf AccessAble access guide please click here (new tab)
• Conference Facilities Information View
  • The conference facilities are located on the lower ground floor, ground floor and Entresol floor.
  • Facilities include; a conference room, meeting rooms and standard toilets.
  • There are 7 conference / meeting spaces.
  • There are 1 conference / meeting rooms.
  • A portable hearing assistance system is available on request.
  • Hilton Team Members are trained to use the hearing assistance system(s).
  • A business centre is also available for guests of the hotel.

You are on Getting Help and Assistance. Skip to the next section.

Getting Help and Assistance

• There is a Hilton Team Member available for help and assistance.
• There is not a Hilton Team Member trained in British Sign Language.
• British Sign Language interpreters cannot be provided on request.
• The alternative formats documents can be provided in include; large print on request.
• There is not an assistance dog toilet or toileting area at the venue/nearby.
• Water bowls for assistance dogs are available.
• There are mobility aids available.
• The mobility aids available include wheelchairs.

You are on Drop-Off Point / Pick Up Point. Skip to the next section.

Drop-Off Point / Pick Up Point

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• Drop-Off Point View
  • There is not a designated drop-off point.
  • There is no official designated drop-off in front of the hotel, although guests can briefly stop to load / unload their luggage.
    Valet parking is available if required (charges apply).

You are on Off Site Parking. Skip to the next section.

Off Site Parking

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• On Street Blue Badge Parking View
  • There is a/are clearly signed and/or marked on street Blue Badge parking bay(s) available.
  • The on street Blue Badge parking bay(s) is/are located on Wellington Street.
  • The dimensions of the on street Blue Badge parking bay(s) surveyed are 205cm x 600cm.
  • There are not parking charges for the on street Blue Badge parking bay(s).
  • Payment signs are not provided.
  • Parking is free for Blue Badge holders.
  • Free parking for Blue Badge holders is for 4 hours only.
  • There are time restrictions for this on street parking.
• On Street Standard Parking View
  • Standard on street parking is available.
  • The standard on street parking is located on Catherine Street and Drury Lane.
  • There are time restrictions for this on street parking.
• Public Car Park View
  • There is a car park for public use within approximately 200m (219yd).
  • The public car park is located on Parker Mews.
  • The name of the car park is NCP London Covent Garden.
  • The car park type is underground.
  • The car park surface is concrete.
  • There is a/are Blue Badge parking bay(s) available within the car park.
  • Clearly marked/signposted parent and child parking bays are not available.
• Comments View
  • Parking in general on Aldwych is not available as it is drop off only for one car.
  • Blue Badge parking is available on Wellington Street, which is close by but on a first come first served basis.
  • Guests can also check with Concierge prior to arrival for Blue Badge assistance.
  • Blue Badge parking is available nearby on Wellington Street, and local NCP and pay and display on Tavistock Street, subject to availability.

You are on Outside Access (Main Entrance). Skip to the next section.

Outside Access (Main Entrance)

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• Entrance View
  • This information is for the entrance located at the front of the hotel, on Aldwych.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Waldorf'.
  • There is stepped access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • There is a dark mat or floor marking at this entrance that might be perceived as a hole.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is an intercom.
  • The height of the intercom is 152cm.
  • A key card is required for access at this entrance.
  • The height of the key card reader is 124cm.
  • A key card is required for access between 23:00 and 06:00.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 152cm.
  • There is a second set of doors.
  • The door(s) open(s) automatically.
  • The door(s) is/are double width.
  • The width of the door opening is 134cm.
  • There is a Hilton Team Member available for assistance at this entrance.
• Step(s) View
  • The step(s) is/are located in front of the entrance.
  • There is/are 2 step(s).
  • The step(s) is/are clearly marked.
  • The height of the step(s) is/are not between 15cm and 18cm.
  • The height of the step(s) is/are 14cm.
  • The going of the step(s) is/are between 30cm and 45cm.
  • There is a/are handrail(s) at the step(s).
  • The handrail(s) is/are on both sides of the step(s).
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.

You are on Outside Access (Accessible Entrance - Palmer Court). Skip to the next section.

Outside Access (Accessible Entrance - Palmer Court)

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• Entrance View
  • This information is for the entrance located at the front of the hotel, on Aldwych.
  • The entrance area/door is clearly signed.
  • This entrance is signed with 'Waldorf'.
  • There is step-free access at this entrance.
  • There is a canopy or recess which provides weather protection at this entrance.
  • The entrance door(s) does/do contrast visually with its immediate surroundings.
  • There is a bell/buzzer.
  • The height of the bell/buzzer is 109cm.
  • A key card is required for access at this entrance.
  • The height of the key card reader is 106cm.
  • The main door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 152cm.

You are on Step(s) (Cloakroom - Ground Floor). Skip to the next section.

Step(s) (Cloakroom - Ground Floor)

• There is a/are step(s) located ahead and to the left when entering the Accessible Entrance - Palmer Court.
• The step(s) is/are used to access the cloakroom.
• There is/are 7 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on both sides.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Counter (Cloakroom - Ground Floor). Skip to the next section.

Counter (Cloakroom - Ground Floor)

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• Counter View
  • The counter is located ahead and to the left when entering the Accessible Entrance - Palmer Court.
  • The counter is approximately 10m from the Accessible Entrance - Palmer Court.
  • Clear signage for the counter is not visible from the entrance.
  • There is stepped access to the counter.
  • There is a clear unobstructed route to the counter.
  • There are windows, TVs, glazed screens or mirrors behind the counter which could adversely affect the ability of someone to lip read.
  • The counter is not placed in front of a background which is patterned.
  • The lighting levels at the counter are moderate to good.
  • The height of the counter is medium height (77cm - 109cm).
  • There is sufficient space to write or sign documents on the counter.
  • There is not a lowered section of the counter.
  • The counter is staffed.
  • There is a hearing assistance system.
  • The type of system is a portable loop (on request only).
  • The type of flooring in this area is carpet.

You are on Event Room(s) / Space(s) (Palm Court - Ground Floor). Skip to the next section.

Event Room(s) / Space(s) (Palm Court - Ground Floor)

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• Access to the Room View
  • The room surveyed was Palm Court.
  • Palm Court is located beyond the accessible entrance.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) both ways.
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 120cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is some flooring with a very shiny finish which could cause issues with glare or be perceived as slippery.
  • The colour contrast between the walls and floor is low.
  • The lighting levels are adjustable.
  • There are seven steps up to the balcony area.
    The balcony has level access from the hotel reception lobby.

You are on Step(s) (Palm Court Lobby). Skip to the next section.

Step(s) (Palm Court Lobby)

• There is a/are step(s) located to the right when entering the accessible entrance.
• The step(s) is/are used to access Homage Grand Salon Restaurant, The Wild Monkey Bar and standard toilets.
• There is/are 7 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the right going up.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Lift (Palm Court Lobby). Skip to the next section.

Lift (Palm Court Lobby)

• There is a lift for public use.
• The lift is located to the right when entering the accessible entrance.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 9m from the accessible entrance.
• The lift is a stair lift.
• A Hilton Team Member needs to be notified for use of the lift.
• The platform lift accesses a small level change.
• The clear door width is 80cm.
• The dimensions of the lift are 80cm x 100cm.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting levels in the lift are good.

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• Comments View
  • This lift was out of order at the time of the survey (23/01/2024).

You are on Standard Toilet(s) (Homage Restaurant - Ground Floor). Skip to the next section.

Standard Toilet(s) (Homage Restaurant - Ground Floor)

• Standard toilet facilities are available.

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• Toilet Facilities View
  • The female and male toilets are located in the corridor leading to the Homage Restaurant and The Parrot.
  • There is stepped access into the toilet(s).
  • The standard toilet(s) is/are approximately 4m from the Palm Court lobby stairlift.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • There are vertical wall mounted rails on both sides of the toilet.
  • The height of the wash basin(s) is 90cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are moderate to good.
  • These toilets were out of use at the time of the survey (23/01/2024).

You are on Toilet with Adaptations (Palm Court Lobby - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Palm Court Lobby - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located in the Palm Court lobby.
  • This accessible toilet is approximately 10m from the accessible entrance.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is tactile and pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a lever twist.
  • The width of the accessible toilet opening is 86cm.
  • The contrast between the internal door and wall is high.
  • The door does not have a horizontal grab rail.
• Toilet Features View
  • The dimensions of the accessible toilet are 146cm x 250cm.
  • The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are moderate to good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 78cm.
  • The transfer space is obstructed by a waste disposal bin.
  • There is a flush, however it is not on the transfer side.
  • There is not a spatula type lever flush.
  • There is a push button flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is low.
  • There is an emergency alarm.
  • The emergency pull cord alarm is fully functional.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary, nappy/incontinence items bin and wall recess bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 100cm and 140cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is not placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is placed higher than 100cm (3ft 3in).
  • The height of the toilet roll holder is 103cm.
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser can be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 114cm.
  • There is a towel dispenser.
  • The towel dispenser cannot be reached from seated on the toilet.
  • The towel dispenser is not placed higher than 100cm (3ft 3in).
  • The height of the towel dispenser is 85cm.
  • The contrast between the towel dispenser and the wall is low.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is high.
• Baby Changing Facilities View
  • Baby changing facilities are located within the accessible toilet.
  • There is a flip down baby change table available.
  • The height of the baby change table is 90cm.

You are on Event Room(s) / Space(s) (Adelphi Suite - Ground Floor). Skip to the next section.

Event Room(s) / Space(s) (Adelphi Suite - Ground Floor)

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• Access to the Room View
  • The room surveyed was the Adelphi Suite.
  • The Adelphi Suite is located on the ground floor, at the rear of the reception lobby.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in block capital lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 140cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are adjustable.
  • The Adelphi Suite can be divided into three separate rooms, Adelphi Suites 1, 2 and 3.

You are on Event Room(s) / Space(s) (Executive Boardroom - Ground Floor). Skip to the next section.

Event Room(s) / Space(s) (Executive Boardroom - Ground Floor)

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• Access to the Room View
  • The room surveyed was the Executive Boardroom.
  • The Executive Boardroom is located on the ground floor, beyond the reception lobby.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are double width but one door is locked.
  • The door(s) is/are permanently held open.
  • The width of the door opening is 85cm.
  • The colour contrast between the external door and wall is low.
  • The colour contrast between the internal door and wall is low.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are adjustable.

You are on Step(s) (Main Entrance to Reception Lobby). Skip to the next section.

Step(s) (Main Entrance to Reception Lobby)

• There is a/are step(s) located beyond the main entrance.
• The step(s) is/are used to access the lobby, reception, lifts and main parts of the hotel.
• There is/are 8 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are in the centre.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Lift (Reception Lobby). Skip to the next section.

Lift (Reception Lobby)

• There is a lift for public use.
• The lift is located to the left when entering the accessible entrance.
• Signs indicating the location of the lift are not available from the entrance.
• The lift is approximately 15m from the accessible entrance.
• The lift is a platform lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The platform lift accesses a small level change.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is low.
• The clear door width is 80cm.
• The dimensions of the lift are 80cm x 140cm.
• There are separate entry and exit doors in the lift.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does not have tactile markings.
• The lighting levels in the lift are good.

You are on Other Floors (Main Staircase). Skip to the next section.

Other Floors (Main Staircase)

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• Stairs View
  • Stairs can be used to access other floors.
  • The stairs are for public use.
  • The stairs are located to the rear left of the reception lobby.
  • Signs indicating the location of the stairs are not available from the entrance.
  • The floors which are accessible by stairs are LG, G, E, 1, 2, 3, 4, 5, 6, 7 and 8.
  • There are 15+ steps between floors.
  • The height of the step(s) is/are between the recommended 15cm and 18cm.
  • The going of the step(s) is/are between the recommended 30cm and 45cm.
  • The steps are not clearly marked.
  • There is a/are handrail(s) at the step(s).
  • The steps have a handrail on both sides.
  • Handrails are at the recommended height (90cm-100cm).
  • Handrails do cover the flight of stairs throughout its length.
  • Handrails are easy to grip.
  • Handrails do not extend horizontally beyond the first and last steps.
  • There is a landing.
  • Clear signs indicating the facilities on each floor are provided on landings.
  • The lighting levels at the steps are moderate to good.
• Other Information View
  • The area(s) on the floors which are not accessible is/are all guest rooms on the eighth floor.

You are on Lift (Main Lift). Skip to the next section.

Lift (Main Lift)

• There is a lift for public use.
• The lift is located on the left of the reception lobby.
• Signs indicating the location of the lift are not available from the entrance.
• There are 2 other lifts in this location.
• The other lifts have very similar/identical specifications.
• The lift is a standard lift.
• A Hilton Team Member does not need to be notified for use of the lift.
• The floors which are accessible by this lift are LG, G, E, 1, 2, 3, 4, 5, 6 and 7.
• Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
• There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
• Lift doors do contrast visually with lift lobby walls.
• The external controls for the lift are within 90cm - 110cm from the floor.
• The colour contrast between the external lift controls and the control plate is high.
• The colour contrast between the external lift control plate and the wall is high.
• The clear door width is 80cm.
• The dimensions of the lift are 130cm x 135cm.
• There are separate entry and exit doors in the lift.
• There is a mirror to aid reversing out of the lift.
• There is a list of floor services available within the lift.
• The lift does have a visual floor indicator.
• The lift does have an audible announcer.
• The controls for the lift are within 90cm - 120cm from the floor.
• There is not a hearing assistance system.
• The lift does not have Braille markings.
• The lift does have tactile markings.
• The lighting levels in the lift are good.
• There is a/are similar lift(s) available.

You are on Step(s) (Mackenzie Room - Lower Ground Floor). Skip to the next section.

Step(s) (Mackenzie Room - Lower Ground Floor)

• There is a/are step(s) located in the corridor leading to the Mackenzie Room.
• The step(s) is/are used to access the Mackenzie Room.
• There is/are 7 step(s).
• The step(s) is/are clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Lift (Mackenzie Room - Lower Ground Floor). Skip to the next section.

Lift (Mackenzie Room - Lower Ground Floor)

• There is a lift for public use.
• The lift is located in the corridor leading to the Mackenzie Room.
• Signs indicating the location of the lift are not available from the entrance.
• The lift was out of use at the time of the survey.
• The lift is a stair lift.
• A Hilton Team Member needs to be notified for use of the lift.
• The platform lift accesses a small level change.
• The clear door width is 80cm.
• The dimensions of the lift are 80cm x 100cm.
• The controls for the lift are within 90cm - 120cm from the floor.
• The lighting levels in the lift are good.

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• Comments View
  • The stairlift was out of order at time of survey (23/01/2024).
    
  • Please contact the Duty Manager on 4444 or Security Officer on 4218 for an alternative access route.
    
  • This route involves being escorted through service areas.
• Comments View
  • The stairlift was out of order at time of survey (23/01/2024).
    
  • Please contact the Duty Manager on 4444 or Security Officer on 4218 for an alternative access route.
    
  • This route involves being escorted through service areas.

You are on Event Room(s) / Space(s) (Mackenzie Room - Lower Ground Floor). Skip to the next section.

Event Room(s) / Space(s) (Mackenzie Room - Lower Ground Floor)

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• Access to the Room View
  • The room surveyed was the Mackenzie Room.
  • The Mackenzie Room is located on the lower ground floor, to the left when exiting the main lift.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access.
  • The door(s) open(s) towards you (pull).
  • The door(s) is/are double width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 160cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is sufficient space for a wheelchair user to turn within the room.
  • There are no potential trip hazards within the room.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are adjustable.

You are on Business Centre - Lower Ground Floor. Skip to the next section.

Business Centre - Lower Ground Floor

• The door to access the Business Centre opens away from you (push), is heavy and has an opening width of 78cm.
• Entry is via key card.
• The height of the key card reader is 110cm.
• The surface of the floor is carpet.
• The lighting in the room is good.
• There is a good colour contrast between the walls and floor.
• There are computers in the Business Centre.
• The height of the desks is 79cm, with a knee recess of 75cm in height and 60m in depth.
• The height of the computer screens are approximately between 90cm and 130cm high.
• The desk chairs are height adjustable with armrests.
• There is a coffee table at a height of 54cm with chairs without armrests.
• The height of the coffee / tea making counter is 80cm.
• There is a formal desk which is 80cm high, with a knee recess of 76cm in height and 63cm in depth.
• There is a door release to exit the room at a height of 111cm.

You are on Toilet with Adaptations (Lower Ground Floor - Right Hand Transfer). Skip to the next section.

Toilet with Adaptations (Lower Ground Floor - Right Hand Transfer)

• There is an/are accessible toilet(s) available.

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• Location and Access View
  • This accessible toilet is located on the lower ground floor, to the left when exiting the main lift.
  • This accessible toilet is approximately 7m from the main lift.
  • There is step-free access into the accessible toilet.
  • This is a shared toilet.
  • A key is not required for the accessible toilet.
  • There is pictorial signage on or near the toilet door.
  • The contrast between the external door and wall is high.
  • The door opens outwards.
  • The door may be difficult to open.
  • The door is locked by a twist lock.
  • The width of the accessible toilet opening is 86cm.
  • The contrast between the internal door and wall is high.
  • The door has a horizontal grab rail.
  • The contrast between the horizontal grab rail and internal door is high.
• Toilet Features View
  • The dimensions of the accessible toilet are 170cm x 220cm.
  • The accessible toilet does have an unobstructed minimum turning space of 150cm x 150cm.
  • The lighting levels are good.
  • There is a lateral transfer space.
  • As you face the toilet pan the transfer space is on the right.
  • The lateral transfer space is 100cm.
  • There is a flush on the transfer side.
  • There is not a spatula type lever flush.
  • There is a lever flush.
  • There is a dropdown rail on the transfer side.
  • The contrast between the dropdown rail(s) and wall is high.
  • There is a/are wall-mounted grab rail(s) available.
  • As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
  • There is a vertical wall-mounted grab rail on the transfer side.
  • There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
  • The contrast between the wall-mounted grab rail(s) and wall is high.
  • The contrast between the walls and floor is high.
  • There is an emergency alarm.
  • The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
  • There is a red flashing fire alarm beacon within the toilet.
  • Disposal facilities are available in the toilet.
  • There is a/are sanitary and wall recess bin disposal units.
  • There is a/are coat hook(s).
  • There are coat hooks in the toilet at 104cm and 137cm from the floor.
• Additional Fixtures View
  • There is a mirror.
  • The mirror is placed at a lower level or at an angle for ease of use.
  • There is not a colostomy bag shelf next to the toilet.
  • The toilet has a cistern.
  • The height of the toilet seat above floor level is 48cm.
  • The toilet seat colour contrast is low.
  • There is a toilet roll holder.
  • The toilet roll holder is on the dropdown rail.
  • The toilet roll holder can be reached from seated on the toilet.
  • The toilet roll holder is not placed higher than 100cm (3ft 3in).
  • The contrast between the toilet roll holder and the wall is high.
  • There is a wash basin.
  • The wash basin and tap(s) can be reached from seated on the toilet.
  • The wash basin is not placed higher than 74cm (2ft 5in).
  • There are vertical wall-mounted grab rails on both sides of the wash basin.
  • The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
  • The wash basin tap type is lever mixer.
  • There is a wall fixed soap dispenser.
  • The wall fixed soap dispenser cannot be reached from seated on the toilet.
  • The height of the wall fixed soap dispenser is 113cm.
  • There is not a towel dispenser.
  • There is a hand dryer.
  • The hand dryer is not placed higher than 100cm (3ft 3in).
  • The contrast between the hand dryer and the wall is low.

You are on Standard Toilet(s) (Lower Ground Floor). Skip to the next section.

Standard Toilet(s) (Lower Ground Floor)

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• Toilet Facilities View
  • The female and male toilets are located on the lower ground floor, to the right when exiting the main lift.
  • There is step-free access into the toilet(s).
  • The standard toilet(s) is/are approximately 11m from the main lift.
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is available.
  • There are horizontal wall mounted rails available on both sides of the toilet.
  • There are vertical wall mounted rails on both sides of the toilet.
  • The height of the wash basin(s) is 90cm.
  • The wash basin(s) tap type is lever.
  • Lighting levels are good.

You are on Conference Room(s) (Westminster - Entresol Floor). Skip to the next section.

Conference Room(s) (Westminster - Entresol Floor)

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• Access to the Room View
  • The room surveyed was Westminster - Entresol Floor.
  • Westminster is located on the Entresol floor, to the right when exiting the lift.
  • There is wayfinding signage for the room.
  • There is clear signage for the room (on or near the door).
  • There is written signage for the room, in upper and lower case lettering, that is clearly visible.
  • Colleagues can provide assistance getting to the room.
  • The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is step free access into the room.
  • The door(s) open(s) away from you (push).
  • The door(s) is/are single width.
  • The door(s) may be difficult to open.
  • The width of the door opening is 77cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There is not fixed furniture within the room.
  • The distance between the floor and the underside of the table is 70cm.
  • There is sufficient space for a wheelchair user to turn within the room.
  • A height adjustable desk is not available.
  • There are no chairs with armrests on both sides within the room.
  • There are no potential trip hazards within the room.
  • The type of flooring in the room is carpet.
  • There is flooring in the room which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are adjustable.

You are on Step(s) (Aldwych - Entrasol Floor). Skip to the next section.

Step(s) (Aldwych - Entrasol Floor)

• There is a/are step(s) located immediately beyond the entrance.
• The step(s) is/are used to access Aldwych.
• There is/are 4 step(s).
• The step(s) is/are not clearly marked.
• The height of the step(s) is/are between 15cm and 18cm.
• The going of the step(s) is/are between 30cm and 45cm.
• There is a/are handrail(s) at the step(s).
• The handrail(s) is/are on the left going up.
• Handrails are at the recommended height (90cm-100cm).
• Handrails do cover the flight of stairs throughout its length.
• Handrails are easy to grip.
• Handrails do not extend horizontally beyond the first and last steps.
• The lighting levels at the step(s) are moderate to good.

You are on Event Room(s) / Space(s) (Aldwych - Entrasol Floor). Skip to the next section.

Event Room(s) / Space(s) (Aldwych - Entrasol Floor)

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• Access to the Room View
  • The room surveyed was Aldwych .
  • Aldwych is located on the Entrasol floor, to the right when exiting the main lift.
  • There is wayfinding signage for the room.
  • There is clear signage for the room(s) (on or near the door).
  • There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
  • Hilton Team Members can provide assistance getting to the room(s)/space(s).
  • The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
  • There is not step free access.
  • The door(s) open(s) away from you (push).
  • The door(s) may be difficult to open.
  • The width of the door opening is 77cm.
  • The colour contrast between the external door and wall is high.
  • The colour contrast between the internal door and wall is high.
• Room Details View
  • There is a portable hearing assistance system available for the room.
  • The type of system is a portable loop (on request only).
  • There are no potential trip hazards within the room.
  • There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
  • The colour contrast between the walls and floor is high.
  • The lighting levels are adjustable.

You are on Standard Toilet(s) (Entrasol Floor). Skip to the next section.

Standard Toilet(s) (Entrasol Floor)

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• Toilet Facilities View
  • The female toilet is located ahead and to the right when exiting the main lift.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 90cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.
• Toilet Facilities 2 View
  • The male toilet is located ahead when exiting the main lift.
  • There is step-free access into the toilet(s).
  • The colour contrast between the external toilet door(s) and wall(s) is high.
  • There is pictorial signage on or near the toilet door.
  • An ambulant toilet cubicle is not available.
  • The height of the wash basin(s) is 90cm.
  • The wash basin(s) tap type is twist/turn.
  • Lighting levels are good.