Access Guide
Hotel Summary
- Getting to the Hotel View
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Hotel Information
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- The hotel has its own parking facilities.
- There is a designated drop off point.
- The hotel has 168 rooms in total.
- There is an/are accessible room(s) within the hotel.
- The hotel has 2 accessible room(s) with accessible ensuite facilities.
- There is/are 2 accessible room(s) with a wet room/wheel in shower.
- There is an/are adjoining room(s) available for the accessible room(s).
- There is an/are adjoining room(s) available for the standard room(s).
- The restaurant/bar facilities in this hotel include; The Larder Restaurant and Bar and Lounge Bar.
- Accessible toilet facilities are available.
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Additional Accessibility Aids
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- There is a deaf alert system at the hotel.
- Panic alarms are available on request.
- Vibrating pillows alarms are available on request.
- Bed raisers are not available on request.
- Raised toilet seats are available on request.
- Portable hoists are available on request.
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Conference and Meeting Facilities
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- Conference/meeting facilities are available.
- The conference/meeting facilities are located on the ground and mezzanine floors.
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Spa and Leisure Facilities
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- The hotel has; a fitness suite.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
Getting Help and Assistance
- There is a Hilton Team Member available for help and assistance.
- There is not a Hilton Team Member trained in British Sign Language.
- British Sign Language interpreters can be provided on request.
- The alternative formats documents can be provided in include; large print and Braille.
- There is not an assistance dog toilet or toileting area at the venue/nearby.
- Water bowls for assistance dogs are available.
- There are mobility aids available.
- The mobility aids available include wheelchairs.
- To obtain mobility aids please contact reception.
Drop-Off Point / Pick Up Point
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Drop-Off Point
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- There is a designated drop-off point.
- The drop-off point is not signposted/clearly marked.
- The drop-off point is located in front of the hotel entrance.
- The route from the drop-off point is accessible to a wheelchair user with assistance.
- The height restriction for the drop-off point is 315cm.
Hotel Parking
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Parking
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- The hotel does have its own parking facilities.
- The car park is located at the front of the hotel.
- The car park type is open air/surface.
- The car park does not have a height restriction barrier.
- The car park does have a barrier control system.
- The car park surface is tarmac.
- There is a/are Blue Badge parking bay(s) available.
- The Blue Badge bay(s) markings are faded.
- There is/are 4 designated Blue Badge parking bay(s) within the car park.
- The dimensions of the designated Blue Badge parking bay(s) surveyed are 240cm x 535cm.
- There is not a 120cm hatched zone around the Blue Badge parking bay(s).
- Parking spaces for Blue Badge holders do not need to be booked in advance.
- Clearly marked/signposted parent and child parking bays are not available.
- All parking spaces are provided on a first come first served basis.
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Paying
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- There are parking charges for the car park.
- Parking is not free for visitors of the venue.
- Parking charges can be refunded at the hotel.
- Payment signs are provided.
- Payment signs are clearly presented.
- Payment signs are located at the payment machines in the building.
- Payment term signs do not make it clear if parking charges apply to Blue Badge holders.
- Parking is not free for Blue Badge holders.
- To see the parking charges please click here (opens new tab).
- Payment machines are located in the lobby area or at the reception desk.
- There is a payment machine at a convenient height for wheelchair users.
- There is a level turning space (minimum 185cm x 210cm) in front of the payment machine(s).
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Access from the Car Park
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- The route from the car park to the entrance is accessible to a wheelchair user with assistance.
- Assistance may be required because there is/are slopes/ramps.
- The entrance is clearly visible from the car park.
- The surface on the approach to the entrance is tarmac.
- There is a road to cross between the car park and the entrance.
- The nearest designated Blue Badge parking bay is approximately 14m from the hotel entrance.
- Assistance may be required because there is/are slopes/ramps.
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Comments
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- There is also underground parking as shown in photographs 11-14.
- The height restriction is 203cm.
- There is a steep slope to access the hotel from the underground parking as shown in photograph 15.
- The width of the slope is 77cm with a handrail on the left hand side going up.
- There is upper parking as shown in photographs 5-8.
- There are stairs and a steep slope to access the hotel from the upper parking as shown in photographs 9 and 10.
- The height of the stairs are 18cm with handrails on both sides.
- The steps are clearly marked.
- The width of the steep slope is 74cm with handrails on both sides.
Approach
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Approach
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- The surface of the approach is tiled.
- The approach surface is uneven in places.
- There is step-free access on the approach.
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Ramp/Slope
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- There is a ramp with a very easy incline.
Outside Access (Hotel Entrance)
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Entrance
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- This information is for the entrance located at the front of the hotel.
- The entrance area/door is clearly signed.
- This entrance is signed with 'Hilton London Croydon'.
- There is step-free access at this entrance.
- There is a canopy or recess which provides weather protection at this entrance.
- There is a dark mat or floor marking at this entrance that might be perceived as a hole.
- The entrance door(s) does not/do not contrast visually with its immediate surroundings.
- There is a bell/buzzer.
- The height of the bell/buzzer is 116cm.
- The main door(s) open(s) automatically (towards you).
- The main automatic door(s) is/are push pad or push button activated.
- The push pad or push button is 91cm from floor level.
- The door(s) is/are single width.
- The width of the door opening is 82cm.
- There is a small lip on the threshold of the entrance, with a height of 2cm or below.
- There is also a revolving door next to this one.
- The height of the slow down button is 90cm.
Lobby
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Circulation
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- The type of flooring in the lobby is carpet and tiles.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- Seating in the lobby includes; seats without armrests, sofas and armchairs.
- The lighting levels are good.
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Signage
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- Wayfinding signage is not provided.
- Signs and universally accepted symbols or pictograms, indicating lifts, stairs, WCs, circulation routes and other parts of the building are not provided in the lobby area.
- Dementia friendly signage is not provided.
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Audio
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- This lobby does play background music in public areas.
- Music is played in the lobby, restaurant/bar area and toilets.
Reception
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Reception
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- The reception point is located to the left from the entrance.
- The reception point is approximately 8m from the entrance.
- The reception area/desk is clearly visible from the entrance.
- There is step-free access to the reception point.
- There is a clear unobstructed route to the reception point.
- There are no windows, TVs, glazed screens or mirrors behind the reception point which could adversely affect the ability of someone to lip read.
- The reception counter is placed in front of a background which is patterned.
- The lighting levels at the reception point are good.
- The height of the reception counter is medium height (77cm - 109cm).
- There is sufficient space to write or sign documents on the counter.
- There is not a lowered section of the counter.
- The counter is staffed.
- Seats are available for guests at reception.
- Clipboards can be provided to anyone who is unable to use the desk.
- There is a hearing assistance system.
- The type of system is a portable loop.
- The hearing assistance system is not signed.
- The type of flooring in the reception area is tiles.
Toilet with Adaptations (Ground Floor - Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located on the ground floor, to the left of the lobby.
- This accessible toilet is approximately 25m from the hotel entrance.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is tactile and pictorial signage on or near the toilet door.
- The contrast between the external door and wall is high.
- The door opens outwards.
- The door may be difficult to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 91cm.
- The contrast between the internal door and wall is high.
- The door does not have a horizontal grab rail.
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Toilet Features
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- The dimensions of the accessible toilet are 153cm x 195cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 85cm.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is medium.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is medium.
- The contrast between the walls and floor is low.
- There is an emergency alarm.
- The emergency pull cord alarm was out of reach (higher than 10cm (4") from floor) when surveyed.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are sanitary, nappy/incontinence items bin and pedal bin disposal units.
- There is a/are coat hook(s).
- The height of the coat hook is 119cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder cannot be reached from seated on the toilet.
- The toilet roll holder is not placed higher than 100cm (3ft 3in).
- The height of the toilet roll holder is 55cm.
- The contrast between the toilet roll holder and the wall is medium.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 74cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is medium.
- The wash basin tap type is lever mixer.
- There is not a wall fixed soap dispenser.
- There is a handheld soap dispenser available.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 115cm.
- The contrast between the towel dispenser and the wall is medium.
- There is not a hand dryer.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 88cm.
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Comments
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- Background music is played in this toilet.
Standard Toilet(s) (Ground Floor and Mezzanine Floor)
- Standard toilet facilities are available.
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Toilet Facilities
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- The female and male toilets are located on the ground floor, to the left of the lobby.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 25m from the entrance.
- The colour contrast between the external toilet door(s) and wall(s) is high.
- There is tactile and written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 89cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
- Background music is played in the toilets.
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Toilet Facilities 2
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- The female and male toilets are located on the mezzanine floor, to the left as you exit the lift.
- There is step-free access into the toilet(s).
- The standard toilet(s) is/are approximately 8m from the lift.
- The colour contrast between the external toilet door(s) and wall(s) is medium.
- There is tactile and written text signage on or near the toilet door.
- An ambulant toilet cubicle is not available.
- The height of the wash basin(s) is 89cm.
- The wash basin(s) tap type is sensor.
- Lighting levels are good.
- Background music is played in the toilets.
Toilet with Adaptations (Mezzanine - Left Hand Transfer)
- There is an/are accessible toilet(s) available.
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Location and Access
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- This accessible toilet is located to the left as you exit the lift, past the double doors.
- This accessible toilet is approximately 8m from the lift.
- There is step-free access into the accessible toilet.
- This is a shared toilet.
- A key is not required for the accessible toilet.
- There is tactile and pictorial signage on or near the toilet door.
- The contrast between the external door and wall is medium.
- The door opens outwards.
- The door is easy to open.
- The door is locked by a locking handle.
- The width of the accessible toilet opening is 91cm.
- The contrast between the internal door and wall is high.
- The door has a horizontal grab rail.
- The contrast between the horizontal grab rail and internal door is low.
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Toilet Features
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- The dimensions of the accessible toilet are 166cm x 200cm.
- The accessible toilet does not have an unobstructed minimum turning space of 150cm x 150cm.
- The lighting levels are moderate to good.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the left.
- The lateral transfer space is 97cm.
- There is a flush, however it is not on the transfer side.
- There is a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The contrast between the dropdown rail(s) and wall is low.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet the wall-mounted grab rail(s) is/are on both sides.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The contrast between the wall-mounted grab rail(s) and wall is low.
- The contrast between the walls and floor is low.
- There is an emergency alarm.
- The emergency pull cord alarm is fully functional.
- There is not a red flashing fire alarm beacon within the toilet.
- Disposal facilities are available in the toilet.
- There is a/are general waste (with no lid) disposal units.
- There is a/are coat hook(s).
- There are coat hooks in the toilet at 115cm and 158cm from the floor.
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Additional Fixtures
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- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a colostomy bag shelf next to the toilet.
- The toilet has a cistern.
- The height of the toilet seat above floor level is 48cm.
- The toilet seat colour contrast is high.
- There is a toilet roll holder.
- The toilet roll holder is on the dropdown rail.
- There is a wash basin.
- The wash basin and tap(s) can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is low.
- The wash basin tap type is lever mixer.
- There is not a wall fixed soap dispenser.
- There is a handheld soap dispenser available.
- There is a towel dispenser.
- The towel dispenser cannot be reached from seated on the toilet.
- The towel dispenser is placed higher than 100cm (3ft 3in).
- The height of the towel dispenser is 115cm.
- The contrast between the towel dispenser and the wall is low.
- There is not a hand dryer.
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Baby Changing Facilities
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- Baby changing facilities are located within the accessible toilet.
- There is a flip down baby change table available.
- The height of the baby change table is 100cm.
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Comments
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- The light cord is 64cm high.
- Background music is played in this toilet.
- The light cord is 64cm high.
Ramp(s) / Slope(s) and Step(s) (The Lounge Bar)
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Ramp / Slope
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- There is a ramp/slope located next to the bar.
- The ramp/slope is used to access the bar and seating area.
- The gradient of the ramp/slope is steep.
- The ramp/slope is portable.
- There is a level landing at the top of the ramp/slope.
- Please contact a member of staff for use of the portable ramp.
- There is not a/are not handrail(s) at the ramp.
- The width of the ramp/slope is 76cm.
- The lighting levels at the ramp/slope are good.
- The ramp/slope does bypass the step(s).
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Step(s)
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- There is a/are step(s) located either side of the bar area.
- The step(s) is/are used to access the bar and seating area.
- There is/are 2 step(s).
- The step(s) is/are clearly marked.
- The height of the step(s) is/are between 15cm and 18cm.
- The height of the step(s) is/are 15cm.
- The going of the step(s) is/are between the recommended 30cm and 45cm.
- There is not a/are not handrail(s) at the step(s).
- The lighting levels at the step(s) are good.
Eating and Drinking (The Lounge Bar)
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Location and Access
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- The following information is for the bar.
- The bar is located ahead from the hotel entrance.
- There is ramped/sloped or stepped access to the bar.
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Service and Menus
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- There is full table service and a bar where food and drink can be ordered.
- Hilton Team Members can bring food and/or drinks to tables.
- Menu types include; handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system.
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Service Counter(s)
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- The height of the counter is 110cm.
- There is a moveable card machine available for payment.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The standard height for the underside of dining tables is 73cm.
- The surface height of the highest table is 110cm.
- Some tables are permanently fixed.
- Some chairs are permanently fixed.
- No chairs have armrests on both sides.
- There are also high tables, armchairs, booths and high stools.
- The type of flooring in this area is tiles and laminate.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
Eating and Drinking (The Lounge Restaurant)
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Location and Access
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- The following information is for the restaurant.
- The restaurant is located ahead from the hotel entrance.
- There is step-free access to the restaurant.
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Service and Menus
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- Tables can be booked in advance.
- There is full table service, a buffet counter and a self-service counter.
- Hilton Team Members can bring food and/or drinks to tables.
- Menu types include; handheld menus.
- Menus are clearly written.
- Menus are presented in contrasting colours.
- Hilton Team Members can read menus to customers if requested.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are available.
- This area does play background music.
- Background music is played at all times.
- There is a hearing assistance system.
- The system is a portable loop.
- The hearing assistance system is available only on request.
- There is a portable card machine available for payment.
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Self-Service Counter(s)
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- The height of the counter is 85cm.
- The type of flooring in this area is laminate.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 73cm.
- The distance between the floor and the underside of the highest dining table is 76cm.
- No tables are permanently fixed.
- Some chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also bench seats.
- The type of flooring in this area is carpet, tiles and laminate.
- There is some flooring which is shiny and could cause issues with glare or look slippery to some people.
- There is some flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are adjustable.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
Conference Room(s) (The Weatherill Suite)
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Access to the Room
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- The room surveyed was The Weatherill Suite.
- The Weatherill Suite is located on the ground floor, opposite The Larder Bar.
- There is wayfinding signage for the room.
- There is clear signage for the room (on or near the door).
- There is written signage for the room, in block capital lettering, that is clearly visible.
- Colleagues can provide assistance getting to the room.
- The corridor/walkway leading to the room is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access into the room.
- The door(s) open(s) towards you (pull).
- The door(s) is/are double width.
- The door(s) may be difficult to open.
- The width of the door opening is 174cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is not fixed furniture within the room.
- The distance between the floor and the underside of the table is 70cm.
- There is sufficient space for a wheelchair user to turn within the room.
- A height adjustable desk is not available.
- There are some chairs with armrests on both side within the room.
- There are no potential trip hazards within the room.
- The type of flooring in the room is carpet and vinyl.
- There is some flooring in the room which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is some flooring in the room with a very shiny finish which could cause issues with glare or be perceived as slippery.
- The colour contrast between the walls and floor is medium.
- The lighting levels are adjustable.
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Comments
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- The height of the bar for The Weatherill Suite is 110cm.
- The second set of doors to access The Weatherill Suite are shown in photographs 3 and 4.
- The doors are heavy and open towards you (pull).
- The width of the opening is 156cm.
Event Room(s) / Space(s) (Directors Suite)
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Access to the Room
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- The room surveyed was the Directors Suite.
- The Directors Suite is located on the ground floor, to the left from the hotel entrance.
- There is not wayfinding signage for the room.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in block capital lettering, that is clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) away from you (push).
- The door(s) is/are double width but one door is locked.
- The door(s) may be difficult to open.
- The width of the door opening is 79cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is sufficient space for a wheelchair user to turn within the room.
- There are no potential trip hazards within the room.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is high.
- The lighting levels are adjustable.
- There are two other rooms (Boardroom and Executive Suite) on the same floor which are similar to this one.
Other Floors (Staircase 1)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located to the right from the hotel entrance.
- There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are G, M, 1, 2 and 3.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on the right going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
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Comments
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- There is an identical set of stairs at the other end of the corridor (staircase 2) (shown in photograph 4 and 5).
- The flooring changes from carpet to vinyl from the first floor up to the third floor.
Lift (Lobby/Reception)
- There is a lift for public use.
- The lift is located to the left from the hotel entrance.
- The lift is clearly visible from the entrance.
- The lift is approximately 9m from the hotel entrance.
- There is 1 other lift in this location.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are G, M, 1, 2 and 3.
- Clear signs indicating the facilities on each floor are provided on lift lobby landings.
- There is a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is low.
- The colour contrast between the external lift control plate and the wall is medium.
- The clear door width is 90cm.
- The dimensions of the lift are 136cm x 160cm.
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does not have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Other Floors (Staircase 3)
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Stairs
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- Stairs can be used to access other floors.
- The stairs are for public use.
- The stairs are located at the rear of the hotel.
- Signs indicating the location of the stairs are not available from the entrance.
- There are manual, single doors, which may be difficult to open to enter and exit the stairwell on all floors.
- The floors which are accessible by stairs are G, M, 1, 2 and 3.
- There are 15+ steps between floors.
- The height of the step(s) is/are between the recommended 15cm and 18cm.
- The going of the step(s) is/are not between the recommended 30cm and 45cm.
- The steps are clearly marked.
- There is a/are handrail(s) at the step(s).
- The steps have a handrail on the left going up.
- Handrails are at the recommended height (90cm-100cm).
- Handrails do cover the flight of stairs throughout its length.
- Handrails are easy to grip.
- Handrails do not extend horizontally beyond the first and last steps.
- There is a landing.
- Clear signs indicating the facilities on each floor are not provided on landings.
- The lighting levels at the steps are good.
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Comments
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- There is an identical set of stairs at the other end of the corridor (staircase 4).
Lift (Rear)
- There is a lift for public use.
- The lift is located at the rear of the hotel.
- Signs indicating the location of the lift are not available from the entrance.
- The lift is a standard lift.
- A Hilton Team Member does not need to be notified for use of the lift.
- The floors which are accessible by this lift are M, 1, 2 and 3.
- Clear signs indicating the facilities on each floor are not provided on lift lobby landings.
- There is not a clear level manoeuvring space of 150cm × 150cm in front of the lift.
- Lift doors do contrast visually with lift lobby walls.
- The external controls for the lift are within 90cm - 110cm from the floor.
- The colour contrast between the external lift controls and the control plate is high.
- The colour contrast between the external lift control plate and the wall is high.
- The clear door width is 80cm.
- The dimensions of the lift are 104cm x 140cm.
- There are no separate entry and exit doors in the lift.
- There is a mirror to aid reversing out of the lift.
- There is not a list of floor services available within the lift.
- The lift does have a visual floor indicator.
- The lift does have an audible announcer.
- The controls for the lift are within 90cm - 120cm from the floor.
- There is not a hearing assistance system.
- The lift does have Braille markings.
- The lift does have tactile markings.
- The lighting levels in the lift are good.
Eating and Drinking (The Breakout Area)
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Location and Access
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- The following information is for the self-service area.
- The self-service area is located on the mezzanine floor, ahead from the lift.
- There is step-free access, via lift, to the self-service area.
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Service and Menus
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- There is a buffet counter and a self-service counter.
- Hilton Team Members can bring food and/or drinks to tables.
- The type of food served here is hot and cold meals and snacks.
- Takeaway cups are available.
- Adapted cups are not available.
- Adapted cutlery is not available.
- Drinking straws are not available.
- This area does play background music.
- Background music is played at all times.
- There is not a hearing assistance system .
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Self-Service Counter(s)
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- The height of the counter is 89cm.
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Tables and Seating
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- There is ample room for a wheelchair user to manoeuvre.
- The majority of tables are accessible to wheelchair users.
- The height between the floor and the underside of the lowest dining table is 56cm.
- The distance between the floor and the underside of the highest dining table is 86cm.
- No tables are permanently fixed.
- No chairs are permanently fixed.
- Some chairs have armrests on both sides.
- There are also high tables and sofas.
- The type of flooring in this area is carpet.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The lighting levels are moderate to good.
- Lighting levels can be adjusted by a Hilton Team Member upon request.
- Lighting levels may be lower in the evening.
Event Room(s) / Space(s) (Meeting Room 1)
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Access to the Room
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- The room surveyed was Meeting Room 1.
- Meeting Room 1 is located on the mezzanine floor, to the right from the lift.
- There is wayfinding signage for the room.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 77cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is sufficient space for a wheelchair user to turn within the room.
- There are potential trip hazards within the room.
- There is a wire covered from the table to the corner of the room as shown in photograph 6.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is high.
- The lighting levels are adjustable.
- There are seven other meeting rooms on the same floor which are similar to Meeting Room 1.
Event Room(s) / Space(s) (Philips Suite)
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Access to the Room
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- The room surveyed was the Philips Suite.
- The Philips Suite is located on the mezzanine floor, to the right from the lift.
- There is wayfinding signage for the room.
- There is clear signage for the room(s) (on or near the door).
- There is written signage for the room(s), in upper and lower case lettering, that is clearly visible.
- Hilton Team Members can provide assistance getting to the room(s)/space(s).
- The corridor/walkway leading to the room(s)/space(s) is sufficiently wide enough (150cm+) to allow wheelchair users to pass.
- There is step free access.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 77cm.
- The colour contrast between the external door and wall is high.
- The colour contrast between the internal door and wall is high.
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Room Details
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- There is not a hearing assistance system available for the room.
- There is sufficient space for a wheelchair user to turn within the room.
- There are potential trip hazards within the room.
- There is a wire covered from the table to the corner of the room as shown in photograph 5.
- There is flooring which includes patterns or colours which could be confusing or look like steps or holes to some people.
- The colour contrast between the walls and floor is high.
- The lighting levels are adjustable.
- There is another room (the Chairman Suite) similar to this one on the same floor.
Fitness Suite (Mezzanine Floor)
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Access to Fitness Suite
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- The fitness suite is situated in the hotel .
- The fitness suite is located on mezzanine floor, to the left as you exit the lift.
- The fitness suite is for the use of hotel guests only.
- The fitness suite is not staffed.
- There are surveillance cameras in the fitness suite.
- There is step free access to the fitness suite.
- Level access is by lift.
- The door is manual but requires a key card to unlock.
- The door opening width is 86cm.
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Fitness Suite Information
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- Hilton Team Members receive training in assisting disabled people.
- There is clear manoeuvring space between equipment.
- There is level access to all of the equipment.
- Equipment suitable for mobility or sensory impaired users includes; upper body machines where fixed seats can be removed and free weights.
- The type of flooring in the fitness suite is laminate and vinyl.
- There is not a hearing assistance system.
Treatment Rooms (Wellness Suite)
- There is / are 1 treatment room(s) available.
- There is clear signage for the room (on or near the door).
- There is written signage for the room, in upper and lower case lettering, that is clearly visible.
- There is step-free access into the room(s).
- There is a/are door(s) into the treatment room.
- The door(s) open(s) away from you (push).
- The door(s) is/are single width.
- The door(s) may be difficult to open.
- The width of the door opening is 76cm.
- The type of flooring is stone.
- The room does have an unobstructed minimum turning space of 150cm x 150cm.
- There is a bed / couch.
- The bed / couch is not adjustable.
- There is not sufficient space next to the bed/couch for a mobile hoist to operate.
- There is not a chair.
- The room does have background music playing.
- Lighting levels are varied.
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Comments
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- The room is to the left as you exit the lift on the mezzanine floor.
- The key card reader for the door is 120cm high.
- This suite has a zero gravity bed, a sauna, a steam room, an emotional shower and lounge chairs.
- There is a 21cm high step to access the sauna, steam room and emotional shower.
- The bed is 75cm high and 220cm long.
- There are four light setting options.
- This room has background music, however, visitors can turn it off or take control of what is being played.
- The bed has headphones.
- The bench in the changing room is 43cm high.
- The tea machine is 95cm high.
Sauna (Wellness Suite)
- There is not step free access to the sauna.
- The door opens towards you (pull).
- The width of the door opening is 80cm.
- The sauna does not have an unobstructed minimum turning space of 150cm x 150cm.
- The sauna has bench seating.
- There is not an emergency alarm in the sauna.
- The bench is 48cm high.
Steam Room (Wellness Suite)
- There is not step free access to the steam room.
- The door opens towards you (pull).
- The width of the door opening is 80cm.
- The steam room does not have an unobstructed minimum turning space of 150cm x 150cm.
- The steam room has bench seating.
- There is an emergency alarm in the steam room.
- The bench is 48cm high.
Hotel Room Corridors
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Circulation
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- There are doors in corridors/walkways which have to be opened manually.
- The type of flooring in corridors/walkways is carpet.
- There is some flooring in corridors/walkways which includes patterns or colours which could be confusing or look like steps or holes to some people.
- There is high colour contrast between the walls and floor in all areas.
- The lighting levels are low to moderate.
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Signage
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- Wayfinding signage is provided in corridors.
- Wayfinding signage is clearly presented/easy to read.
- Dementia friendly signage is not provided.
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Safe Place(s)
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- There is not a designated place of safety which can be used by people with dementia, autism or learning disabilities.
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Audio
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- The hotel does not play background music in room corridors.
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Access
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- There is step-free access throughout the building via lift(s).
Accessible Room(s) (Rooms 156 - First Floor)
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Accessible Room Information
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- The details in this section relates to the accessible room(s) with a wet room/wheel in shower.
- This type of accessible room is located on the first floor.
- There is step-free access to this type of accessible room.
- All accessible rooms of this type have similar specifications.
- Guests do not need to open a door between the lift and the room(s).
- The room surveyed has an adjoining room.
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Bedroom Features
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- The accessible room surveyed is located at the far end of corridor on the first floor.
- The accessible room surveyed at the time of the visit was 156.
- There is step-free access to the accessible room surveyed, via lift.
- There is numbered signage on or near the accessible room door.
- The colour contrast between the external room door and wall is low.
- The door is key card activated.
- The fob/card reader height is 120cm.
- The width of the door is 80cm.
- There are not lowered spy holes available.
- The colour contrast between the internal room door and wall is medium.
- The bed type is double.
- The bed height is not adjustable.
- The height of the bed is 66cm.
- The measurement between the bed base and floor is 5cm (2in).
- The bed is not moveable.
- The room does have an unobstructed minimum turning space of 150cm x 150cm next to the bed.
- The room surveyed had a desk chair without armrests.
- Alternative seating can be requested.
- Wardrobes have not been adapted to allow use from a seated position.
- Light switches are between 75cm and 120cm (4ft) from floor level.
- Electric sockets are between 40cm and 100cm (4ft) from floor level.
- Electric sockets are accessible from the bed.
- There is an emergency alarm in the room.
- The emergency pull cord alarm in the room is within reach and fully functional.
- There is a red flashing fire alarm beacon within the room.
- The type of flooring is carpet.
- The colour contrast between the room walls and floor is medium.
- The lighting levels in the room are moderate to good.
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Ensuite Facilities
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- The colour contrast between the external ensuite door and wall is medium.
- The ensuite door opens outwards.
- The door may be difficult to open.
- The door is locked by a twist lock.
- The width of the door to the ensuite is 90cm.
- The door does not have a horizontal grab rail.
- The colour contrast between the internal ensuite door and wall is medium.
- The dimensions of the ensuite are 158cm x 215cm.
- The ensuite does have an unobstructed minimum turning space of 150cm x 150cm.
- The ensuite has a non-slip floor.
- The colour contrast between the ensuite walls and floor is high.
- There is an emergency alarm within the ensuite.
- The emergency pull cord alarm in the ensuite is within reach and fully functional.
- There is not a red flashing fire alarm beacon within the ensuite.
- Disposal facilities are available.
- There is a/are pedal bin disposal units.
- There is a mirror.
- The mirror is not placed at a lower level or at an angle for ease of use.
- There is not a shelf immediately next to or behind the toilet.
- There is a wash basin.
- The wash basin can be reached from seated on the toilet.
- The wash basin is not placed higher than 74cm (2ft 5in).
- The height of the wash basin is 72cm.
- There are vertical wall-mounted grab rails on both sides of the wash basin.
- The tap type is lever.
- There is a mixer tap.
- Taps have clear markings to indicate hot and cold settings.
- There is not a wall fixed soap dispenser.
- The wall fixed soap dispenser cannot be reached from seated on the toilet.
- There is a bar of soap available.
- The contrast between the wash basin wall-mounted grab rail(s) and wall is high.
- The lighting levels in the ensuite are good.
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Toilet Details
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- The height of the toilet seat above floor level is 50cm.
- The toilet seat colour contrast is low.
- The toilet has a wall which acts as a backrest.
- There is a lateral transfer space.
- As you face the toilet pan the transfer space is on the right.
- The lateral transfer space is 145cm.
- There is a flush, however it is not on the transfer side.
- There is not a spatula type lever flush.
- There is a dropdown rail on the transfer side.
- The colour contrast between the dropdown rail(s) and wall is medium.
- There is a/are wall-mounted grab rail(s) available.
- As you face the toilet, the wall mounted grab rails are on the right.
- There is a vertical wall-mounted grab rail on the transfer side.
- There is a horizontal wall-mounted grab rail on the opposite side of the seat to the transfer space.
- The colour contrast between the wall-mounted grab rails to the left of the toilet and wall is high.
- The colour contrast between the wall-mounted grab rails to the right of the toilet and wall is medium.
- There is not a toilet roll holder.
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Shower Details
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- The ensuite has a wheel in shower.
- The shower head is height adjustable.
- The adjustable shower head can be placed between 105cm and 185cm when mounted.
- The shower control type is twist/turn.
- Shower controls do not have clear markings to indicate hot and cold settings.
- There is a flip-down/tip-up seat for the shower.
- The height of the flip-down/tip-up or fixed seat is 55cm.
- There is a/are wall-mounted grab rail(s) available for the shower.
- Horizontal and/or dropdown rails are available on both sides of the shower seat.
- There is a single vertical grab rail to assist standing users.
- The colour contrast between the shower wall-mounted grab rails and wall is high.
- The colour contrast between the shower dropdown rail(s) and wall is/are high.
- There is a short steep ramp at the entrance to the ensuite.
Standard Room(s) (Room 150 - First Floor)
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Bedroom Features
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- The room surveyed is located on the first floor, right as you exit the lift and at the end of the corridor.
- The room surveyed at the time of the visit was Room 150.
- There is step-free access to the room surveyed, via lift.
- There is numbered signage on or near the room door.
- The colour contrast between the external room door and wall is high.
- The width of the door is 76cm.
- The colour contrast between the internal room door and wall is high.
- The colour contrast between the room walls and floor is high.
- The bed type is double.
- The height of the bed is 68cm.
- The measurement between the bed base and floor is 5cm (2in).
- Light switches are not within 120cm (3ft 11in) from floor level.
- There is not an emergency alarm in the room.
- There is not a red flashing fire alarm beacon within the room.
- The lighting levels in the room are moderate to good.
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Ensuite Facilities
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- The type of facilities within the ensuite include; a toilet, a wash basin, a bath and a shower.
- The colour contrast between the external ensuite door and wall is high.
- The ensuite door opens inwards.
- The width of the door to the ensuite is 69cm.
- The colour contrast between the internal ensuite door and wall is high.
- There is not an emergency alarm within the ensuite.
- There is not a red flashing fire alarm beacon within the ensuite.
- The tap type is twist/turn.
- There is a mixer tap.
- Wall-mounted grab rails are available for the shower.
- The colour contrast between the grab rails and wall is high.
- The colour contrast between the walls and floor in the ensuite is high.
- The lighting levels in the ensuite are good.
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Comments
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- There is a small step in the doorway to the ensuite.