Access Guide
Summary
- View information about opening hours.
- There is a member of staff available for help and assistance.
- Staff/volunteers can describe the layout and access around the site.
- This site is not part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a toilet with some adaptations and step free standard toilets.
- The toilet with adaptations for disabled people surveyed can be found on the left as you face the visitor centre entrance.
- This toilet with adaptations for disabled people is approximately 10m from the visitor centre entrance.
- The standard toilets surveyed can be found on the left as you face the visitor centre entrance.
- There is a separate exit.
- The exit has step-free level access and a door permanently held open.
Admissions
- At this location the following are free to access for all visitors: parking.
- At this location the following areas are free to access for National Trust members but payable for everyone else: all areas of the site.
- This site offers companion or carer discounts.
Public Transport
- There is not a bus stop within approximately 150m of the site.
- There is a bus stop just outside the gates to the site, however, these are approximately 1 mile away from the visitor centre.
- The nearest train station is Bangor.
- Bangor Station in approximately 3 miles away.
A direct bus service from the station to the venue is not available. - For the latest travel options and information you can plan your travel using Traveline (opens new tab).
Parking (Visitor Centre Car Park)
- This site has a car park.
- The vehicle route from the main road to the car park includes: speed bumps.
- This is an open air car park with a compacted gravel surface.
- Parking is free for all users.
- Maps and information boards are available.
- There are more than 10 Blue Badge parking bays.
- There is no hatched zone.
- The nearest Blue Badge bay is 36m from the visitor centre.
- Obstacles from the car park include: slopes/ramps, a road crossing and a lack of pedestrian walkways to cross the car park.
- There are not parent and child parking bays available.
- There are 4 electric vehicle charging points.
- The dimensions of the electric vehicle charging bay surveyed are 252cm x 490cm.
- There is no electric vehicle charging point designated for Blue Badge holders.
- An app is required for electric vehicle charging.
- There is not a designated drop-off point.
Parking (Blue Badge Car Park near Castle)
- This site has a car park.
- The vehicle route from the main road to the car park includes: speed bumps.
- This is an open air car park with a tarmac and compacted gravel surface.
- Parking is free for all users.
- Maps and information boards are not available.
- Obstacles from the car park include: slopes/ramps and a lack of pedestrian walkways to cross the car park.
- There are not parent and child parking bays available.
- There is not a designated drop-off point.
- Visitors will need to check in at the Visitor Welcome Centre before arriving at this car park.
Toilet with Adaptations (Visitor Centre - Ambulant - Left Hand Transfer)
- This toilet is located on the left as you face the visitor centre entrance.
- There is step-free level access into the toilet.
- This toilet is approximately 10m from the visitor centre entrance.
- There is pictorial signage on or near the door.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the toilet door opening is 78cm.
- The door has a twist lock.
- There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
- The dimensions of the cubicle are 143cm x 292cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the seat but it is obstructed.
- The lateral transfer space is 77cm from the side of the toilet pan to the wall.
- There is a spatula flush on the non transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side, a vertical grab rail on the transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder, wash basin and soap dispenser.
- The following fixtures cannot be reached from the toilet seat: towel dispenser.
- The height of the toilet seat above floor level is 48cm.
- The height of the toilet roll holder is 94cm.
- The wash basin tap type is lever.
- The height of the wash basin is 71cm.
- The height of the soap dispenser is 95cm.
- The height of the towel dispenser is 98cm.
- The height of the baby change is 81cm.
- There is a pull cord emergency alarm but it is not at a recommended height (within 10cm from the floor).
- There is not a shelf.
- The cubicle has: a nappy/incontinence items bin, a sanitary bin and a pedal bin.
- The cubicle does not have a mirror and coat hooks.
- The following have a high colour contrast with their surroundings: some grab rails, the dropdown rail and the internal door.
- The following have a less clear colour contrast with their surroundings: the floor, some grab rails and the toilet seat.
- Lighting levels are low.
Standard Toilet (Visitor Centre - Female)
- There is step-free level access into the toilet.
- The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 79cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The width of the widest cubicle door opening is 69cm.
- The wash basin tap type is lever mixer.
- Lighting levels are moderate to good.
- There are hand dryers.
Standard Toilet (Visitor Centre - Male)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 79cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The width of the widest cubicle door opening is 69cm.
- The wash basin tap type is lever mixer.
- Lighting levels are moderate to good.
- There are hand dryers.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: ear defenders, fidget toys, binoculars, magnifying glass and torch.
- You can borrow these from the visitor centre. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: a mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from the visitor centre. View more information about booking and collection of equipment.
Visitor Centre
- Access into the area is via steps and a slight ramp/slope (which bypasses any steps).
- The ramp is over 150cm wide, with no handrails.
- There are 3 steps, which are unmarked, with no handrails.
- The door is manual, opens outwards and has a medium colour contrast with the surrounding walls.
- The width of the door opening is 79cm.
- Internally the door has a high colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- There is step-free level access around the visitor centre.
- The majority of aisle widths are over 150cm.
- There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the visitor centre.
- Some of the flooring is smooth and even.
- Where the flooring is not smooth or even, this is due to carpet.
- There is step-free level access to the counter.
- The height of the counter is 82cm.
- The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There are coffee tables, armchairs and chairs with armrests available in the visitor centre.
- Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
- There is background noise here which varies, depending on the time of day.
- Lighting levels are moderate to good.
Exit (Visitor Centre)
- The exit is located on the far side of the visitor centre.
- There is step-free level access at the exit.
- There are double manual doors which open away from you.
- The width of the opening is 154cm.
- There is a small lip on the threshold of the exit with a height of less than 1.5cm.