Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has step-free level access and automatic doors.
- This entrance is within the visitor reception building.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- The following are also available: seating and a clearly signed hearing assistance system.
- At the time of our visit the hearing assistance system was working.
- This site is part of the Sunflower Lanyard Scheme.
- Toilet and changing facilities available include: a toilet with some adaptations and a toilet designated as gender neutral.
- The toilet with adaptations for disabled people surveyed can be found is located to the rear of the café along a small corridor..
- This toilet with adaptations for disabled people is approximately 30m from the café entrance .
- The standard toilets surveyed can be found to the rear of the café along a small corridor.
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: ear defenders, fidget toys and communication cards.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- You can borrow or hire the following mobility vehicles: a tramper and a mobility scooter. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- You can borrow these from visitor reception. View more information about booking and collection of equipment.
- Extras in the sensory pack include a sensory cloth, an emotion fan and Makaton cards.
Entrance
- The entrance surveyed is located within the visitor reception area.
- There is step-free level access at the entrance.
- There are double automatic doors which open by sliding.
- The width of the opening is 100cm.
Eating and Drinking
- This is a café which serves hot and cold meals and snacks.
- There is a counter where food and drink can be ordered.
- Staff can provide assistance and offer service to tables.
- Menu types include: written wall menus.
- Menus are easy to read (large clear font with contrasting colours).
- The following are available here: drinking straws, takeaway cups, two handled cups, takeaway cutlery, a portable card machine for payment and large-handled mugs.
- Lighting levels are moderate to good.
- There may be background noise here.
- There is a clearly signed hearing assistance system.
- The hearing assistance system was tested and working at the time of the survey.
- There is a counter over 85cm high without a tray rail.
- The counter is 89cm high.
- There is not a section of the counter at a suitable height for a wheelchair user.
- There is step-free level access around the seating area.
- There are coffee tables, tables, armchairs, sofas, bench seats and a mixture of chairs with and without armrests available in the seating area.
- The seating area does not have: a priority table.
- There are some tables which are at a suitable height for a wheelchair user.
- The surface height of the tables is 76cm.
- The following furniture is permanently fixed: some of the chairs.
- All flooring in the area is smooth and even.
- Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
- Tables can be pre-booked for special events, coach trips or Christmas.
Toilet with Adaptations (Garden Kitchen Café - Ambulant - Left Hand Transfer)
- This toilet is located to the rear of the café.
- There is step-free level access into the toilet.
- This toilet is approximately 30m from the café entrance.
- There is tactile and pictorial signage on or near the door.
- The door is manual, opens outwards and has a medium colour contrast with the surrounding walls.
- The width of the toilet door opening is 87cm.
- The door has a lever twist lock.
- The dimensions of the cubicle are 185cm x 227cm and it does not have a 150cm x 150cm turning space.
- There is a lateral transfer space to the left of the seat but it is obstructed.
- The lateral transfer space is 86cm from the side of the toilet pan to the wall.
- There is a lever flush on the non transfer side.
- The following grab rails are available: a horizontal grab rail on the door, a horizontal grab rail on the non transfer side and vertical grab rails on both sides of the wash basin.
- There is a dropdown rail on the transfer side.
- The following fixtures can be reached from the toilet seat: toilet roll holder and wash basin.
- The following fixtures cannot be reached from the toilet seat: soap dispenser, towel dispenser and hand dryer.
- The height of the toilet seat above floor level is 48cm.
- The height of the toilet roll holder is 100cm.
- The wash basin tap type is lever mixer.
- The height of the wash basin is 75cm.
- The height of the soap dispenser is 88cm.
- The height of the towel dispenser is 110cm.
- The height of the hand dryer is 94cm.
- The height of the baby change is 92cm.
- There is a pull cord emergency alarm but it was tied up at the time of the survey.
- There is not a shelf.
- The cubicle has: a waste bin without lid, a nappy/incontinence items bin and a sanitary bin.
- The cubicle does not have coat hooks.
- The following have a high colour contrast with their surroundings: the floor, some grab rails, the internal door and the dropdown rail.
- The following have a less clear colour contrast with their surroundings: some grab rails and the toilet seat.
- Lighting levels are moderate to good.
- There is a second wash basin with twist/turn taps at a height of 83cm and a soap dispenser adjacent at a height of 110cm.
Standard Toilet (Garden Kitchen Café)
- There is step-free level access into the toilet.
- The door is manual, opens inwards and has a high colour contrast with the surrounding walls.
- The width of the door opening is 66cm.
- Internally the door has a high colour contrast.
- The gender neutral toilet was surveyed.
- The wash basin tap type is twist/turn.
- Lighting levels are moderate to good.
- There are hand dryers.
- There are 3 toilets in this area.