Skip to main content
The new name for DisabledGo

TEMP SITE TO INTEGRATE WITH NEW UI DB

Search for accessible places to go

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Osterley Park and House - Shop

Jersey Road, Isleworth, Middlesex, TW7 4RB

View Accessibility Symbols

Accessibility Symbols

For more information about what these symbols mean, view our Accessibility Symbols Guide.

Close this popup window.

Access Guide

Show Easy Read

Summary

  • View information about opening hours.
  • The most accessible entrance has a step, a slight ramp/slope (which bypasses any steps) and a door permanently held open.
  • This entrance is ahead and on the right after you enter the courtyard.
  • There is step-free access once inside.
  • There is a member of staff available for help and assistance.
  • The following are also available: a clearly signed hearing assistance system and on site-transport.
  • At the time of our visit the hearing assistance system was working.
  • This site is not part of the Sunflower Lanyard Scheme.
  • The nearest toilet with adaptations for disabled people is located ahead from the toilet block entrance. View information about this toilet (new tab).

Equipment and Resources to Borrow

  • You can borrow or hire the following equipment: manual wheelchairs and mountain trikes. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from the visitor reception kiosk and house.. View more information about booking and collection of equipment.
  • You can borrow or hire the following mobility vehicles: mobility scooters and trampers. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from the visitor reception kiosk. View more information about booking and collection of equipment.

Route to (the Shop)

  • From the car park, join the path to the house.
    Go past the house and enter the courtyard.
    The shop is ahead on the right.
  • The route to the area is step-free via a slight ramp/slope.
  • Path surfaces along the route are tarmac and paving stones.
  • The majority of the paths are wide enough for wheelchair users.
  • There is a shuttle which can take visitors to this area, but wheelchair users will need to transfer into it.

Shop

  • Access into the shop is via a step and a slight ramp/slope (which bypasses any steps).
  • The portable ramp is between 75cm and 150cm wide, with no handrails.
  • There is 1 step, which is unmarked, with no handrails.
  • The door is manual, permanently held open and has a low colour contrast with the surrounding walls.
  • The width of the door opening is 97cm.
  • Internally the door has a medium colour contrast.
  • The majority of aisle widths are over 150cm.
  • All flooring in the shop is smooth and even.
  • There is step-free level access around the shop.
  • There is background noise here.
  • Lighting levels are moderate to good.
  • There is step-free level access to the counter.
  • The height of the counter is 92cm.
  • There is a low level counter at a suitable height for a wheelchair user.
  • The counter is placed in front of a patterned background.
  • The counter has a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.