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TEMP SITE TO INTEGRATE WITH NEW UI DB

Osterley Park and House - Second-hand Bookshop

Jersey Road, Isleworth, Middlesex, TW7 4RB

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Access Guide

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Summary

  • View information about opening hours.
  • The most accessible entrance has a step, a steep ramp/slope (which bypasses any steps) and doors permanently held open.
  • This entrance is ahead and on the left after you enter the courtyard.
  • There is step-free access once inside.
  • There is restricted room to manoeuvre at this property.
  • There is a member of staff available for help and assistance.
  • The following are also available: seating, a hearing assistance system which is not signed and on site-transport.
  • At the time of our visit the hearing assistance system was working.
  • This site is not part of the Sunflower Lanyard Scheme.
  • The nearest toilet with adaptations for disabled people is located ahead from the toilet block entrance. View information about this toilet (new tab).

Equipment and Resources to Borrow

  • You can borrow or hire the following equipment: manual wheelchairs and mountain trikes. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from the visitor reception kiosk and house.. View more information about booking and collection of equipment.
  • You can borrow or hire the following mobility vehicles: mobility scooters and trampers. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from the visitor reception kiosk. View more information about booking and collection of equipment.

Route to (the Second-hand Bookshop)

  • From the car park, join the path to the house.
    Go past the house and enter the courtyard.
    The bookshop is ahead on the left.
  • The route to the area is step-free via a slight ramp/slope.
  • Path surfaces along the route are tarmac and paving stones.
  • The majority of the paths are wide enough for wheelchair users.
  • There is a shuttle which can take visitors to this area, but wheelchair users will need to transfer into it.

Shop

  • Access into the shop is via a step and a steep ramp/slope (which bypasses any steps).
  • The ramp is between 75cm and 150cm wide, with no handrails.
  • There is 1 step, which is unmarked, with no handrails.
  • The door is manual, permanently held open and has a high colour contrast with the surrounding walls.
  • The width of the door opening is 130cm.
  • Internally the door has a high colour contrast.
  • The majority of aisle widths are under 150cm.
  • Some flooring in the shop is smooth and even.
  • Where the flooring is not smooth or even, this is due to carpet.
  • Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
  • There is step-free level access around the shop.
  • There is no (or very little) background noise here.
  • Lighting levels are moderate to good.
  • There is step-free level access to the counter.
  • The height of the counter is 90cm.
  • There is not a low level counter at a suitable height for a wheelchair user.
  • The counter has a hearing assistance system which is not signed.
  • The hearing assistance system was tested and working at the time of the survey.
  • Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.