Access Guide

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Summary

View information about opening hours.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
The following are also available: a large map in the car park and an information board in the car park.
This site is not part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located ahead from the toilet block entrance. View information about this toilet (new tab).

At this location the following are free to access for all visitors: access to the café, shops and parkland.
At this location the following areas are free to access for National Trust members but payable for everyone else: the house and gardens.
At this location the following areas require payment from everyone (including National Trust members): special events.
This site offers companion or carer discounts.

There is not a bus stop within approximately 150m of the site.
The nearest train station is Isleworth.
Isleworth Station is approximately 1.5 miles away.
The nearest underground/overground station is Osterley.
Osterley Underground Station is approximately 0.4 miles away.
For the latest travel options and information you can plan your travel using Traveline (opens new tab).

This site has a car park.
The vehicle route from the main road to the car park includes: speed bumps.
This is an open air car park with a tarmac and compacted earth surface.
Parking is free for National Trust members and Blue Badge holders, but charges apply for all other visitors.
There are clearly presented payment signs.
Maps and information boards are available.
There are more than 10 Blue Badge parking bays.
Obstacles from the car park include: uneven surfaces and a lack of pedestrian walkways to cross the car park.
There are not parent and child parking bays available.
There is not a designated drop-off point.

From the car park, join the path to the house. Go around the right side of the house.
The kiosk is ahead.
The route to the area is step-free via a slight ramp/slope.
Path surfaces along the route are tarmac and paving stones.
The majority of the paths are wide enough for wheelchair users.
There is a shuttle which can take visitors to this area, but wheelchair users will need to transfer into it.

You can borrow or hire the following equipment: manual wheelchairs and mountain trikes. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the visitor reception kiosk and house.. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: mobility scooters and trampers. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from the visitor reception kiosk. View more information about booking and collection of equipment.

There is step-free level access into the area.
There is step-free level access around the area.
There is room for wheelchair users to manoeuvre (150cm x 150cm) within the majority of the area.
Some of the flooring is smooth and even.
Where the flooring is not smooth or even, this is due to uneven paving/tiles.
There is step-free level access to the counter.
The height of the counter is 67cm.
The counter has windows, TVs, glazed screens or mirrors which could adversely affect the ability of someone to lip read.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There are tables and chairs without armrests available in the visitor reception.
Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
There is no (or very little) background noise here.