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Osterley Park and House - House

Jersey Road, Isleworth, Middlesex, TW7 4RB

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Access Guide

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Summary

  • View information about opening hours.
  • Amenities in this building include: exhibition rooms and historic interiors.
  • The most accessible entrance has a slight ramp/slope and a door permanently held open.
  • This entrance is the family entrance, around the right hand side of the house.
  • There are 3 floors once inside.
  • Other floors can be accessed via: stairs.
  • There is stepped access once inside.
  • Most rooms on the basement floor have steps at the doorway.
  • There is a member of staff available for help and assistance.
  • Staff/volunteers can describe the layout and access around the site.
  • The following are also available: seating, a clearly signed hearing assistance system, a virtual tour and on site-transport.
  • At the time of our visit the hearing assistance system was working.
  • This site is not part of the Sunflower Lanyard Scheme.
  • The nearest toilet with adaptations for disabled people is located ahead from the toilet block entrance. View information about this toilet (new tab).

Equipment and Resources to Borrow

  • You can borrow or hire the following equipment: manual wheelchairs and mountain trikes. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from the visitor reception kiosk and house.. View more information about booking and collection of equipment.
  • You can borrow or hire the following mobility vehicles: mobility scooters and trampers. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
  • You can borrow these from the visitor reception kiosk. View more information about booking and collection of equipment.

Route to (the House)

  • From the car park, join the path to the house.
    For the most accessible entrance, go around the right side of the house, and it will be on the right.
  • The route to the area is step-free via a slight ramp/slope.
  • Path surfaces along the route are tarmac and paving stones.
  • The majority of the paths are wide enough for wheelchair users.
  • There is a shuttle which can take visitors to this area, but wheelchair users will need to transfer into it.

Entrance (Front)

  • The entrance surveyed is located at the front of the house.
  • There is stepped access at the entrance.
  • There are 10+ steps, which are unmarked, with no handrails.
  • Steps are split with a resting area.
  • All of the steps are not at the recommended height (between 15cm - 18cm).
  • There are double manual doors (with one door locked) which is permanently open.
  • The width of the opening is 72cm.

Entrance (Family)

  • The entrance surveyed is located at the right hand side of the ouse.
  • There is step-free access via ramp at the entrance.
  • The slight ramp is between 75cm and 150cm wide, with no handrails.
  • There is a single manual door which is permanently open.
  • The width of the opening is 110cm.

Tour

  • The tour is self-guided but volunteers/staff are available to provide additional information.
  • The tour takes approximately 1 hour.
  • There is stepped access along the tour route.
  • The majority of walkway widths are over 180cm.
  • The tour can be adapted to avoid inaccessible areas.
  • Areas with stepped access only can be experienced by visitors via a virtual tour.
  • The tour route may vary depending on the season.
  • There is no (or very little) background noise along the tour route.
  • Tour information includes the following formats: Braille.
  • The tour has a clearly signed hearing assistance system.
  • The hearing assistance system was tested and working at the time of the survey.
  • There are bench seats at regular intervals along the tour.
  • The following furniture is permanently fixed: some of the chairs and some of the tables.
  • Some flooring along the tour route is smooth and even.
  • Where the flooring is not smooth or even, this is due to carpet and uneven paving/tiles.
  • Some of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
  • Some of the flooring has a very shiny finish, which could cause issues with glare or look slippery to some people.
  • Lighting levels are low along parts of the tour route.
  • Some basement rooms have a stepped access at doorways.

Stairs (Main Staircase)

  • The floors which are accessible by stairs are G, 1, 2.
  • There are more than 20 steps between floors.
  • The steps are not clearly marked with a handrail on the left going up.
  • The highest step is 15cm high.
  • Lighting levels are moderate to good.

Ramp or Slope (Main Hall to Basement Floor)

  • The ramp is steep and between 75cm and 150cm wide.
  • The ramp has handrails on both sides.
  • Lighting levels are moderate to good.