Access Guide
Summary
- View information about opening hours.
- The most accessible entrance has step-free level access and a manual door.
- This entrance is the Second Hand Bookshop entrance.
- There is step-free access once inside.
- There is a member of staff available for help and assistance.
- The following are also available: a clearly signed hearing assistance system.
- At the time of our visit the hearing assistance system was working.
- This site is not part of the Sunflower Lanyard Scheme.
- The nearest toilet with adaptations for disabled people is Welcome Café - Changing Places. View information about this toilet (new tab).
- Additional toilet facilities with adaptations for disabled people are Riding House Café - Ambulant - Left Hand Transfer. View information about this toilet (new tab).
Equipment and Resources to Borrow
- You can borrow or hire the following equipment: manual wheelchairs and mountain trikes. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
- Sensory packs can be borrowed which include: ear defenders, fidget toys, binoculars, magnifying glass and torch.
- You can borrow these from Visitor Reception. View more information about booking and collection of equipment.
- Powered mobility vehicles cannot be borrowed or hired.
Route to (Second Hand Bookshop)
- Exit Visitor Reception and head right.
Turn left into the Top Garden.
Follow the path to the left, then to the right when it turns towards the house.
The Second Hand Bookshop is ahead on the left. - The route to the area is step-free level.
- Path surfaces along the route are bonded gravel.
- The majority of the paths are wide enough for wheelchair users.
- There is no accessible shuttle to this area.
Shop
- There is step-free level access into the shop.
- The door is manual, opens inwards and has a low colour contrast with the surrounding walls.
- The width of the door opening is 93cm.
- Internally the door has a low colour contrast.
- There is a small lip on the threshold of the doorway with a height of less than 1.5cm.
- The majority of aisle widths are over 150cm.
- All flooring in the shop is smooth and even.
- The majority of the flooring includes large repeating patterns in bold colours, which may look like steps or holes to some people.
- There is step-free level access around the shop.
- There is no (or very little) background noise here.
- Lighting levels are moderate to good.
- There is step-free level access to the counter.
- The height of the counter is 60cm.
- The counter is placed in front of a patterned background, has windows, TVs and glazed screens or mirrors which could adversely affect the ability of someone to lip read.
- The counter has a clearly signed hearing assistance system.
- The hearing assistance system was tested, however it was not working at the time of the survey.
- Services/facilities available in the shop include: a portable card machine for payment and a member of staff to provide assistance.