Access Guide

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Summary

View information about opening hours.
There is a member of staff available for help and assistance.
Staff/volunteers can describe the layout and access around the site.
This site is part of the Sunflower Lanyard Scheme.
The nearest toilet with adaptations for disabled people is located on the right side of Market Place. View information about this toilet (new tab).

At this location the following are free to access for all visitors: parking.
At this location the following areas are free to access for National Trust members but payable for everyone else: all areas of the site.
This site offers companion or carer discounts.

There is not a bus stop within approximately 150m of the site.
The nearest train station is MetroCentre.
MetroCentre Station is approximately 5 miles away.
There is a bus service from the MetroCentre Interchange to Lockhaugh Road-Hollin Hill Lane bus top, approximately 1 mile from Gibside.
For the latest travel options and information you can plan your travel using Traveline (opens new tab).

This site has a car park.
The vehicle route from the main road to the car park includes: uneven surfaces and potholes.
This is an open air car park with a tarmac, loose chippings and compacted gravel surface.
Parking is free for all users.
Maps and information boards are not available.
There are more than 20 Blue Badge parking bays.
The dimensions of the designated Blue Badge parking bay(s) surveyed are 230cm x 410cm.
There is a hatched zone on both sides but not to the rear.
The nearest Blue Badge bay is 11m from the visitor reception.
Obstacles from the car park include: uneven surfaces, loose chippings, slopes/ramps and a lack of pedestrian walkways to cross the car park.
There are not parent and child parking bays available.
There are 6 electric vehicle charging points.
There is no electric vehicle charging point designated for Blue Badge holders.
An app is required for electric vehicle charging.
The nearest Blue Badge electric vehicle charging point is 25m from the visitor reception.
There is not a designated drop-off point.
There are 14 Blue Badge bays in first car park and 7 Blue Badge bays in the car park closest to the visitor reception.

You can borrow or hire the following equipment: a manual wheelchair. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
Sensory packs can be borrowed which include: ear defenders and activity sheets.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
You can borrow or hire the following mobility vehicles: trampers. It is highly recommended that these are booked in advance, where this is possible. Please check the National Trust website for details.
You can borrow these from visitor reception. View more information about booking and collection of equipment.
The chapel has a stair climber to overcome the steps to the entrance.

Access into the area is via a slight ramp/slope.
The slope is over 150cm wide.
The door is manual, opens outwards and has a low colour contrast with the surrounding walls.
The width of the door opening is 98cm.
Internally the door has a high colour contrast.
There is a small lip on the threshold of the doorway with a height of more than 1.5cm.
There is step-free level access around the area.
The majority of aisle widths are over 150cm.
There is room for wheelchair users to manoeuvre (150cm x 150cm) throughout the area.
Some of the flooring is smooth and even.
Where the flooring is not smooth or even, this is due to carpet.
There is step-free level access to the counter.
The height of the counter is 99cm.
There is not a low level section at a suitable height for a wheelchair user.
The counter has a clearly signed hearing assistance system.
The hearing assistance system was tested and working at the time of the survey.
There are tables and chairs with armrests available in the visitor reception.
Services/facilities available include: a portable card machine for payment and a member of staff to provide assistance.
There is no (or very little) background noise here.
Lighting levels are moderate to good.
The exit door is manual, opens outwards and has a high colour contrast with the surrounding walls.
The width of the exit door opening is 97cm.